Desktop Support Technician II
Desktop Support Technician II
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Job Description
POSITION OVERVIEW
IT DESKTOP SUPPORT
OnBrand24 is a rapidly growing industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane fun and collaborative work environment. As a member of the OnBrand24 team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape direction and growth.
POSITION RESPONSIBILITIES
WHAT DOES AN IT DESKTOP SUPPORT DO
This position provides basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware software and networking services provided by the IT department. Reporting directly to the director of network engineering this position serves as the first point of contact troubleshooting technology training and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.
- Problem recognition research isolation resolution and followup for all computers and software within the organization.
- Install and configure new hardware maintain existing hardware and track hardware inventory in realtime.
- Operating system and software installation and configuration and maintain an accurate software license tracking system in realtime.
- Asset management responsible for tracking desktop hardware and software inventory in realtime.
- Onsite support participate in enduser support and problem management for all areas of the IT infrastructure.
- Coordinate with supervisors to provide highquality support for new systems projects and upgrades.
- Other duties as assigned.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT
Qualified candidates will be willing to learn new programs processes and technology. Candidates should be positive driven and confident individuals that will represent the company and its customers professionally at all times. Experience in customer care sales or contact center role is a plus. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.The primary requirements of this position include but are not limited to the following:
- Desktop Support or IT Help Desk experience
- Proficiency researching and troubleshooting complex problems and errors
- Demonstrated ability with basic networking and telephony
- Demonstrated ability to research plan document and execute complex tasks/projects
- Excellent written and oral communication skills
- Excellent interpersonal and customer service skills
- Excellent work ethic and dedication
- Associates (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience
- CompTIA (A Network Server and Securitycertifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION
We believe that hard work should pay off so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities.Regular daily weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers tablets phones TVs trips tickets and even cars addition to our standard group benefits offering for fulltime employees following 90days of employment all employees are eligible to opt for our MEC medical plan after only 30days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
- Medical Dental and Vision Coverage Options
- Paid TimeOff
- Regular Raises
- WorkatHome Opportunities
- Advancement Opportunity
- Fun Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
SCHEDULE
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE
We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent student or just want control of your worklife balance flexible customized scheduling is one of the perks of working at our organization.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment including a phone copier and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects move objects from place to place hold onto objects and move or exert force up to forty 40 pounds.
CONDITIONS OF EMPLOYMENT
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REGARDING COVID19
As an employer supporting critical Federal State Provincial and Commercial clients we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID19 and keep our employees safe.
Measures include social distancing for those working onsite frequent deep cleaning and disinfecting of workstations and common areas daily contactless temperature checks for those essential employees working onsite travel policies limiting travel and mandatory quarantine reporting and quarantine processes and policies for those exposed and requesting masks to be worn when onsite employees are not at their workstation.
For more information on MCIs response to COVID19 please visit www.mci.world/covid19.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed please contact Kate Murph Vice President of Human Resources .
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries we embrace differences and believe diversity is a benefit to our employees our company our customers and our community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCIs commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment including recruitment hiring training compensation promotionbenefits social and recreational programs anddiscipline. In addition it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where an employee works.
ABOUT US
DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. Its not an allinclusive list of the duties responsibilities skills and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate employment at any time for any reason.
Required Experience:
IC
Employment Type
Unclear
