Case Manager Problem Solving Specialist - Westside
Case Manager Problem Solving Specialist - Westside
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1 Vacancy
Job Description
Role:Case Manager Problem Solving Specialist Westside
Reports to: Program Manager Problem Solving Westside
Program: 1700 Coordinated Entry System
Department: CES
Location: Westside Administration Office 1453 16th Street 2nd Floor Santa Monica CA 90404
Setting: Not 100 Onsite
Schedule:Monday Friday 8am 4:30pm
Status:Fulltime/NonExempt/NonManagement
Benefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) etc.
Openings:1
SUMMARY:
The Coordinated Entry System (CES) Problem Solving program is a shortterm housing intervention that seeks to assist participants to maintain their current housing or identify an immediate and safe housing alternative within their own network of family friends and social supports.
The Problem Solving Specialist diverts participants from entering the homeless shelter system in coordination with CES lead agencies by securing and stabilizing housing via linkages to services that include but are not limited to legal services one time financial assistance and housing related support services. ProblemSolving also ensures that those households who do not have alternative housing options are quickly connected to existing emergency or crisis housing services to ensure their immediate health and safety needs are met.
Essential Duties and Responsibilities:
- Assess housing barriers of participants who are unstably housed and atrisk of homelessness to determine housing and service needs
- Request and coordinate Problem Solving Assistance funds with our funder (LAHSA) to ensure client financial needs are being met.
- Develop housing procurement financial and selfsufficiency case management plan with participants. This will include an intake interview/assessment to determine household needs goals and eligibility.
- Immediately after completion of intake/assessment enter data directly into the Problem Solving document in HMIS.
- Provide advocacy with landlords on the households behalf to develop a workable plan to maintain housing.
- Maintain a caseload of a minimum of 25 individuals and maintain weekly case notes in our Homeless Service Management System (HMIS)
- Mediation and dispute resolution with previous/ current landlord friends or family. Works in conjunction with legal service entities to facilitate the work flow between case management and legal service support.
- Linkage to credit counseling and other services necessary to assist program participants with critical skills related to budgeting managing money accessing a free personal credit report and resolving personal credit problems.
- Provide reunification or relocation services and support.
- Document all services identified and provided referrals made and transportation provided.
- Advocates for and actively assists individuals in obtaining services (e.g. benefits housing referrals financial assistance home based services training medical services mentoring and socialization).
- Use automated technology including HMIS and hard copy files to maintain update and report on case data goal attainment and outcomes in a timely manner
- For clients who obtain Financial Assistance from this program they must have a complete chart to include eligibility documentation as well as the program agreements completed.
- Perform other duties as assigned.
Qualifications:
- High School Diploma or equivalent
- Knowledge of homeless social service providers and Coordinated Entry System
- Able to communicate and interact with subcontractors housing providers and community partners in a culturally competent manner
- Detail oriented with excellent time management organizational written verbal interpersonal and computer skills
- Selfstarter with the ability to stay ahead of the curve and thrive in fastpaced work environment
- Able to work effectively with a wide range of constituencies
Preferred Qualifications:
- One year fulltime experience working with the homeless preferably those living with mental illness and / or substance addictions
- Bilingual (English/Spanish)
Work Environment:
- Combination of field and office environment.
- Regularly required to sit stand bend; occasionally lift or carry up to 35 lbs.
- On occasion walk or drive to different local sites.
- Will necessitate working in busy and loud environments.
- Will be exposed to elements like cold heat dust noise and odor.
- May need to bend stoop twist and sit throughout the day.
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Job FamilyJulie
- Pay TypeHourly
- Employment IndicatorNot 100 in person by JD
- Min Hiring Rate$23.75
- Max Hiring Rate$26.00
- Travel RequiredYes
- Required EducationHigh School
- Job Start DateMonday April 14 2025
Required Experience:
Manager
Employment Type
Hourly
