D365 Technical Lead
D365 Technical Lead
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$ 110000 - 125000
1 Vacancy
Job Description
ABOUT US
At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is the 5th largest global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions.
Dynamics Technical Lead VIU Sales Enablement
Seeking a Microsoft Dynamics 365 Customer Engagement (CE) CRM Technical Lead with our VIU by HUB business and technology teams through its next growth phase. The D365 Technical Lead will report to the Director Sales Operations and Technology on the Sales Enablement Team at HUB International and support the VIU by HUB Compare Insurance Quotes Shop & Manage Your Policies VIU by HUB digital personal lines insurance brokerage business as part of a Scrum development team. Technology and sales tools are of upmost importance to VIU by HUBs continued growth.
A key aspect for this role will be to provide support and oversight for the system configuration upgrade security administration change management and ongoing monitoring of the VIU by HUB instance of Dynamics 365 CRM platform. The D365 Technical Lead will equip the Product Owner Stakeholders and the Agile Squad with the knowledge to drive Dynamics 365 in the most effective and architecturally sound way. This D365 Technical lead will be charged with leading the technical aspects of the VIU instance of Dynamics 365 platform in collaboration with our functional team support team quality team and developers. The D365 Technical Lead will also be the technical resource and subject matter expert for solutioning (including user story breakdown) and sizing upcoming business enhancement initiatives and other crosssquad collaboration as it relates to Dynamics functionality and integration capabilities. The D365 Technical Lead thrives working in a fastpaced entrepreneurial environmentbringing forth and new ideas solutions and expert collaboration.
Responsibilities:
- Learn the business needs and processes to architect solutions utilizing modern technologies and techniques helping to achieve system goals. Designs should find a balance between user satisfaction/experience maintainability scalability and cost to implement
- Gather technical requirements and propose solutions based on architectural and business needs
- Help drive Dynamics CE implementations through sprint cycles maintaining agile software delivery methodologies
- Translate business requirements into system diagrams and prototypes
- Develop integrations and customizations to Dynamics CE
- Design and lead the system architecture process to create define specifications for and implement customizations for any custom code or data migration requirements
- Present tailored demonstrations of the technology solution
- Manage the ongoing support maintenance and enhancement of the VIU by HUB Dynamics 365 environment
- Collaborate with Squad Product Owner to achieve integration and partnership goals with thirdparties e.g. Vendors
- Perform changes to Workflows using Power Automate database fields screens using outofthebox tool sets for entity configuration workflows and templates
- Development/management of specific user security roles and privileges along with underlying profile structure
- Understanding of Microsoft D365 data including Advanced Find Dashboards Report Wizard as well as Power BI
- Create inclusive team environment that fosters trust and a sense of empowerment
- Other duties as assigned
Qualifications:
- Bachelors Degree in an ITrelated field strongly preferred.
- 10 years in technology / software development overall with 5 years designing and delivering D365 solutions with various integration strategies
- Strong Microsoft Dynamics 365 CE product and industry knowledgefor sales and customer service including Customer Insights Journeys & Data for marketing.
- Experience with additional products in the Power Platform such as Power Apps Portal Power Automate etc.
- Familiarity and experience with Dynamics 365 CRM integrations with OmniChannel Contact Center platforms (telephony SMS Chat etc) is a big plus
- Ability to operate and lead technical vision in a dedicated Agile Scrum process and development squad
- Ability to drive continued innovation in thinking requirements and delivered capabilities
- Strong user and stakeholder focus excellent problem solving and analytical skills
- Strong interteam collaboration between various technical business marketing and IT teams
- Excellent presentation communication leadership and client development skills to effectively present information to company leadership. Ability to translate technical concepts into business language.
- Ability to facilitate communication between technical and nontechnical stakeholders
- Excellent organizational and multitasking skills attention to quality selfmotivation and a strong desire to succeed.
- Experience with development and project management tools like Jira and Confluence
- Attention to detail and deadlinefocused
Travel:
This role is remote but may be asked to travel (up to 10 on average within the year) throughout the US in support of an initiative or to attend a training or meeting.
JOIN OUR TEAM
Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you join HUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.
Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $110000 to $125000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paidtimeoff benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.
Department SalesRequired Experience: 710 years of relevant experienceRequired Travel: NegligibleRequired Education: Bachelors degree 4year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Employment Type
Full-Time
