Technical Services Administrator

Essential Responsibilities
Tracks and follows up on outstanding customer and loaner units.
Coordinates continuous demo pool rotation creates TASKs; provides reports to sales reps and management.
Process service orders for invoicing orders in the service database reconciling shipping and billable charges.
Manages all aspects of service contracts agreements with customers and sales reps which includes but not limited to customer notifications creations and reviews customer followups and invoicing of agreements.
Provide supports for any scheduled biomed training provided by the company.
Manages and schedules semiannual calibration of all service testing equipment. To include coordination of required repairs and related documents review to ensure compliance.
Reviews organizes and maintains the tech services documents (device history records) within filing system per QA/RA directives.
Works with techs and IT to standardize existing forms in electronic format making them more easily and efficiently distributable.
Evaluates administrative processes in conjunction with manager and team supervisor to improve efficiency within the tech service and with intrarelated departments.
Monitors spare parts inventory levels and initiate reorders as necessary. Provide reconciliation reports of warranty and nonwarranty parts usage to Erbe GmbH. Coordinates returns of defective parts devices and testing equipment as required; resolves outstanding issues with Erbe GmbH technical service colleagues.
Generate monthly Key Performance Indicator (KPI) reports.

Backup Responsibilities
Create tasks for noncomplaint customer and loaner unit.

Supervisory Responsibility
This position is an individual contributor and has no direct supervisory responsibility.

Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand walk; use hands to finger handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work
This is a fulltime position. Days and hours of work are Monday through Friday 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel
This position requires no measurable travel.

Required Education and Experience
AA Business or similar field required; postsecondary education in a technical or computerrelated field strongly preferred.
Minimum 8 years experience in an administrative technical or computerrelated role required; special consideration given to those candidates with significant tech support and/or healthcare experience.

Position Requirements
Excellent communication skills both verbal and written required; must communicate well via the telephone.
Strong interpersonal and skills conflict resolution skills.
Exceptional computer skills required with particular emphasis Microsoft Office products and ERP/CRM systems; JD Edwards or similar systems experience also desired.
Must be wellorganized have a high detail orientation and be flexible in performing daily duties.
Team orientation and ability to work well and communicate within technical service and crossfunctional meetings.
Capacity to Lead/Direct/Facilitate detailed process improvements through analysis data collection evaluating options/solutions and providing written/verbal communications to management.

Competencies
Problem Solving/Analysis.
Results Driven.
Detail Orientation.
Customer Focus.
Technical Capacity.
Communication Proficiency.

Additional Eligibility Qualifications
None required for this position.

Work Authorization/Security Clearance
Employees must be legally authorized to work in the United States. Employees must not be specifically barred from working with Federal contracts government entities or otherwise listed on excluded parties list as maintained by the Federal government.

AAP/EEO Statement
Erbe is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race creed color religion alienage or national origin ancestry citizenship status age disability or handicap sex marital status veteran status sexual orientation gender identity genetic information or any other characteristic protected by applicable federal state or local laws. Erbe is committed to this policy in all matters of employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

AtWill Employment
This position description does not constitute a contract or guarantee employment for any specified time. The company may exercise its employmentatwill rights at any time

Required Experience:

Unclear Seniority