Department Lead SalesFloor Supervisor
Department Lead SalesFloor Supervisor
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$ 21 - 23
1 Vacancy
Job Description
Our Story So Far
Founded in 1862 FAO Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous bountiful emporium full of extraordinary oneofakind toys from all over the world. His dream became a reality and as one of Americas oldest brands we have provided this wonder to families for more than 160 years
The Job
The Department Lead is responsible for coaching our team of associates to deliver a memorable visit to each of our guests. The Department Lead will take ownership of their assigned areas and is accountable for the performance of their departments. This role will collaborate across the Operations Visual Merchandising Facilities and thirdparty teams to maintain standards throughout the day.
Reporting to: Department Manager
What Youll Do
Guest
- Coach the team to deliver the store selling vision with a focus on outstanding guest engagement and product knowledge.
- Assist in maintaining standards at all service touch points by adhering to best practices escalating concerns and communicating changes.
- Show an understanding of effective zoning and partner with Department Managers to adjust the daily plan as needed.
- Embody a guest before task mentality and make decisions focused on maximizing the guest experience.
- Monitor guest feedback and partner with senior leadership to address opportunities to improve in a positive and constructive way.
- Complete regular observations of associates in your area providing objective feedback to team members to enhance the guest experience.
- Be an active presence on the sales floor to lead by example and ensure our standards are being met consistently to promote a positive guest experience.
Team
- Check in with your team on the sales floor taking time to observe and understand how to adapt your leadership style to suit a diverse range of people.
- Work shouldertoshoulder with the team to build connections understand needs and recognize how you can support their development.
- Assist in monitoring uniform stock levels and escalate any uniform issues as needed.
- Assist in sharing key communications across the team to ensure they are aware of key events business goals and expectations for their areas.
- Lead Department Specialists and Sales Associates to stay on task within their assigned departments of responsibility.
- Be aware of product updates and assist in the training of product knowledge across your team.
- Support the Department Manager within your assigned area of business as it relates to staffing product and other store objectives.
- Identify ways to boost team engagement and share these with the leadership team.
- Escalate employee concerns and feedback to senior leadership.
Store
- Help oversee daily cash handling operations ensuring processes are adhered to consistently.
- Oversee daily opening and closing procedures.
- Take ownership of your assigned area to ensure product layout is maintained to planogram and flag stock levels to the Operations team.
- Cascade product feedback to the senior leadership team.
- Support inventory management controls and follow processes to reduce instore shrink.
- Support key business activity such as floor moves sale launches and inventory counts.
- Maintain a strong understanding of the operations of the store at large and be able to support where needed.
What You Have
- 2 years experience in a leadership role within a fastpaced premium retail or experiencebased environment.
- Experience with cash handling procedures.
- Excellent communication collaboration and interpersonal ability.
- Excellent critical thinking and problemsolving abilities.
- Flexible availability in line with a Flagship Retail environment across days evenings and weekends.
- Capable of lifting up to 25 pounds and bending twisting and standing for long periods of time.
This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.
FAO Schwarz is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws.
FAO Schwarz strictly prohibits and does not tolerate discrimination against employees applicants interns or any other covered persons on the basis of age race color religion creed national origin including ancestry ethnicity sex including pregnancy gender identity and transgender status gender physical or mental disability including gender dysphoria and similar genderrelated conditions alienage or citizenship status military status including past current or prospective service in the uniformed services genetic information predisposing genetic characteristics marital status partnership status domestic violence victim status familial status actual or perceived sexual orientation unemployment status caregiver status credit history salary history or any other category protected by applicable federal state and local laws with respect to hiring promotion discipline firing compensation benefits or other terms conditions or privileges of employment.
If you need a reasonable accommodation in the application or hiring process or during the course of your employment please contact the Director of Human Resources at .
Apply online at faoschwarz/pages/careers; Indeed; or GetHired
FAO Schwarz is an EEO employer M/F/Vets/Disabled
Required Experience:
Manager
Employment Type
Hourly
