Customer Operations Sr Rep
Customer Operations Sr Rep
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Job Description
Overview:
We are looking for an individual who is positive enthusiastic and enjoys a fast pace with high volume processing. This individual will develop an indepth understanding of the Employer market including the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance.
Responsibilities include but not limited to:
Enter required data with a high degree of accuracy. This will include a variety of applications for Portability Conversions and Continuation.
Use sound judgement to research and resolve problems.
Follow up to obtain missing information needed for processing which may include producing customer focused correspondence and emails and sometimes utilizing templates or placing phone calls to our customers or clients.
Support and respond to team inbox. Fulfill and/or process customer and client requests.
All tasks must adhere to department quality and security standards. Must be completed within service level obligations.
Qualifications:
Strong data entry skills which include speed and accuracy.
Ability to perform within established department goals including quality assurance.
Strong customer focus on both internal and external customers.
Good prioritization skills and adaptable to change.
Solid work ethic combined with professionalism and a positive cando attitude.
Good communication skills both verbally and written.
Willingness to suggest new ideas processes and procedures.
Demonstrate a willingness to help others and be cross trained in other departments.
Flexibility to work overtime during peak volumes.
The estimated base pay range for this job is:
Pay may vary depending on jobrelated factors and individual experience skills knowledge etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial we understand that attracting top talent means offering more than just a job it means providing a rewarding and fulfilling career. As a valued member of our highperforming team we want you to connect with your work your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth wellbeing and worklife balance including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax recharge and spend time doing whats important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securians flexible leave programs allow time off from work for parental leave caregiver leave for family members bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Companyfunded pension plan and a 401(k) retirement plan: Share in the success of our company. Securians 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings with a target of 5 percent. The amount is based on company results compared to goals related to earnings sales and service.
Health insurance: From the first day of employment associates and their eligible family members including spouses domestic partners and children are eligible for medical dental and vision coverage.
Volunteer time: We know the importance of community. Through companysponsored events volunteer paid time off a dollarfordollar matching gift program and more we encourage you to support organizations important to you.
Associate Resource Groups: Build connections be yourself and develop meaningful relationships at work through associateled ARGs. Dedicated groups focus on a variety of interests and affinities including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securians benefits please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases the plan document dictates coverage and provisions.
Securian Financial Group Inc. does not discriminate based on race color religion national origin sex gender gender identity sexual orientation age marital or familial status pregnancy disability genetic information political affiliation veteran status status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs please contact us by email at by telephone(voice) or 711 (Relay/TTY).
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To view our legal statement click here
Required Experience:
Senior IC
Employment Type
Full-Time
