Account Servicing Associate Work From Home-Dallas
Account Servicing Associate Work From Home-Dallas
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Job Description
What You Will Bring
Minimum 1year automotive finance experience (desirable)
Experience with Payment Processing Titles Total Loss and Consumer Product Protection functions (desirable)
Auto Finance or related background (desirable)
2 years of experience in fast paced office environment (desirable)
High school diploma or general education degree (GED)
Strong verbal written and interpersonal communication skills
Must be selfmotivator and selfstarter
Ability to multitask and follow workflow processes for assigned job duties
Must be able to successfully operate in a fast paced and team environment
Must adapt well to change and successfully adjust to changing priorities
Must be proficient with Microsoft Office Suite and have experience with general office equipment
Ability to work well under pressure and meet deadlines
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a valuesdriven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay as an employee of HCA you are eligible for the following benefits:
Medical Dental and Vision plans that include nocost and lowcost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Associate Account Servicing is responsible for supporting functions and processes within the Account Servicing Teams by processing all requests received via multiple channels. This position will ensure all requests/tasks are processed within HCAs timeframes adhere to HCAs policy and procedures per stated workflows as well as compliance. All requests must be handled in an expeditious manner per HCAs KPIs. This position requires flexibility and ability to adapt to changes in business demand and operations.
All positions within the Operations Division are expected to collaborate crossdivisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
1. Process requests in accordance with Account Servicing SLAs. This includes task prioritization
2. Generate send and retain documents as requested ensuring accuracy per HCAs Policy and
3. Be available for general incoming calls perform follow up calls and respond to emails received as
4. Actively participate in coaching and development sessions/trainings to cocreate solutions that
5. Perform all other duties as assigned.
Required Experience:
IC
Employment Type
Full-Time
