Inpatient Discharge Coordinator
Inpatient Discharge Coordinator
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Strong communication interpersonal and team skills
Demonstrates a commitment to the MGH Mission Credo and Boundaries and to Patient Care Services vision in creating a welcoming and professional environment.
Enthusiastically connects with a diverse population of patients families visitors providers and colleagues with multiple personality types.
Prioritizes work in a dynamic highvolume and fastpaced environment.
Computer savvy with strong ability to learn and navigate multiple systems
Knowledge of HIPAA Confidentiality and Privacy Policies
Exhibits diplomacy and communicates with patients families caregivers and coworkers in a manner that demonstrates respect professionalism unparalleled customer service and a commitment to the team.
Proactively communicates information and offers assistance to others.
Demonstrates strong listening and verbal communication skills.
Participates in department initiatives and contributes to teams success.
Assists in mentoring new staff as directed.
Responds to change with a positive attitude and remains openminded.
Demonstrates a willingness to learn.
Demonstrates ability to rebound quickly when confronted with challenging situations.
Demonstrates ability to make sound decisions and take appropriate action in a proactive manner.
Utilizes available resources and recognizes when a situation warrants assistance.
Maintains diligence and determination in the face of scheduling challenges.
Identifies trends and opportunities for improvement.
Provides highest quality in all aspects of work; detailoriented with the ability to enter information into the system accurately.
Effectively prioritizes work multitasks and endeavors to complete all work on time.
Holds self accountable; strives for continual improvement.
Ability to work independently with reliability and consistency.
EDUCATION:
High school diploma or GED required; Associates degree or higher preferred.
EXPERIENCE:
Prior customer service experience strongly preferred.
Prior healthcare experience preferred.
WORKING CONDITIONS:
Inpatient hospital setting.
This position requires the incumbent to stand and walk for extended periods of time as they move within and between several floors of the hospital.
Able to routinely lift or move items.
Strong communication interpersonal and team skills
Demonstrates a commitment to the MGH Mission Credo and Boundaries and to Patient Care Services vision in creating a welcoming and professional environment.
Enthusiastically connects with a diverse population of patients families visitors providers and colleagues with multiple personality types.
Prioritizes work in a dynamic highvolume and fastpaced environment.
Computer savvy with strong ability to learn and navigate multiple systems
Knowledge of HIPAA Confidentiality and Privacy Policies
Exhibits diplomacy and communicates with patients families caregivers and coworkers in a manner that demonstrates respect professionalism unparalleled customer service and a commitment to the team.
Proactively communicates information and offers assistance to others.
Demonstrates strong listening and verbal communication skills.
Participates in department initiatives and contributes to teams success.
Assists in mentoring new staff as directed.
Responds to change with a positive attitude and remains openminded.
Demonstrates a willingness to learn.
Demonstrates ability to rebound quickly when confronted with challenging situations.
Demonstrates ability to make sound decisions and take appropriate action in a proactive manner.
Utilizes available resources and recognizes when a situation warrants assistance.
Maintains diligence and determination in the face of scheduling challenges.
Identifies trends and opportunities for improvement.
Provides highest quality in all aspects of work; detailoriented with the ability to enter information into the system accurately.
Effectively prioritizes work multitasks and endeavors to complete all work on time.
Holds self accountable; strives for continual improvement.
Ability to work independently with reliability and consistency.
EDUCATION:
High school diploma or GED required; Associates degree or higher preferred.
EXPERIENCE:
Prior customer service experience strongly preferred.
Prior healthcare experience preferred.
WORKING CONDITIONS:
Inpatient hospital setting.
This position requires the incumbent to stand and walk for extended periods of time as they move within and between several floors of the hospital.
Able to routinely lift or move items.
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the general direction of the Administrative Director of Clinical Operations the Discharge Coordinator will be embedded in general medical inpatient teams. S/he will work with physicians care teams and directly with patients and families to schedule followup appointments for patients who are being discharged from the hospital. The Discharge Coordinator will play an essential role in the coordination of patient care with an emphasis placed on efficient and exemplary service in a highvolume inpatient setting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Interact with patients and families at the bedside to assist patients with scheduling followup appointments with both internal and external providers before leaving the hospital.
- Work with multiple clinicians including physiciansintraining in order to facilitate appointment scheduling for patients.
- Contact patients at home to schedule appointments for patients who were discharged from the hospital on a weekend.
- Troubleshoot within a complex system to resolve scheduling issues and track down physicians to make appointments.
- Strategize with residency program hospital medicine and departmental leadership around process improvements for the inpatient medical service.
- Proactively follow up with members of the care team to ensure that appointments are being scheduled for patients whenever appropriate.
- Communicate with patients families and Case Management to arrange for transport and other services required by patients whenever necessary.
- Leverage interpreter phone on a pole (IPOP) technology to communicate with patients and families who do not speak English.
- Assist with hiring and training coop students to work in tandem with the Discharge Coordinator in scheduling patient appointments.
- Maintain system to track appointments made each day.
- Provide cross coverage for other team members as needed.
- Maintain confidentiality and privacy consistent with HIPAA guidelines.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills perspectives and ideas we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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