Account Manager

Our culture lifts you upthere is no ego in the way. Our common purpose We all want to win for our customers. We aim to always be evolving dynamic and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

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Job Description :

About Our Company

Breezeline is a dynamic innovative company providing the very best Internet TV and Voice service to the US markets we serve. We Are Above And Beyonders who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers lives through connected and memorable experiences.

As the eighthlargest cable operator in the United States Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet TV Voice and fiber services. Headquartered in Quincy MA Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline

As one of the countrys fastgrowing Internet service providers Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization we believe that every persons unique individuality should be welcomed and celebrated and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values How we act

Were proud that Breezeline is unlike any other employer in the industry. We work hard but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job they want an extraordinary life and at Breezeline we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter and if you dont love what you do youre not doing it right.

Job flexibility: We think everything you do matters at work and home.

Discounted services: We offer our customers some fantastic services and we think you deserve to enjoy them in your home too.

Total Rewards: Lets be honest everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. Weve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline you get more than just a job. You get all the tools you need to learn grow and achieve your career goals!

Cuttingedge technology: Do you have a passion for technology Great we do too. At Breezeline you will get the opportunity to manage influence play create fix and reshape the industry.

About The Job

The Select Communities Account Manager is responsible for serving as the lead point of contact for property management (and boards) of newly acquired bulk communities. Will also be responsible for managing the customerexperience throughout the life of any/all existing Bulk properties that are part of an assigned profile as well as for developing strong relationships with property management that is conducive to the timely launch of Breezeline services and ongoing sale and retention of Breezeline products and services.

This hybrid position is open to any candidate within the Breezeline Florida footprint:

Job Responsibilities:

• Responsible for launching new Breezeline Select Communities into the market place while working with the Select Communities Sales Construction and Operations teams to ensure a smooth rollout and transition.

• Demonstrates expert knowledge of Breezeline products.

• Displays thorough and recent competitive knowledge of features benefits product differences pricing and campaigns for video highspeed internet and phone services applicable to assigned Select Communities.

• Delivers firstinclass customer and employee experience.

• Leads the of strategies and tactics to improve the customer experience in their respective community profile.

• Works crossdepartmentally to launch new services in both acquisition/renewal properties

• Works with Customer Operations Manager to buildout community engagement plan(s) and event(s) to drive improvements in netpromoter system (NPS).

• Leverages NPS to aggregate customer feedback.
  

Requirements:

• Communication Clearly conveys information through a variety of media (verbal written email vmail etc. in a way that engages the audience and helps them understand and remember the message; listens well.

• Planning Prioritizing and Goal Setting Able to prepare for emerging customer needs; manages multiple projects; determine project urgency; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks to achieve maximum efficiency.

• Perseverance Able to finish a task regardless of resistance or setbacks; pursues everything with energy drive and a desire to complete task; utilizing a variety of ways to get things done.

• Influence and Persuasion Able to convince others in both positive or negative circumstances; uses tact when expressing ideas or opinions; presents ideas effectively to persons at all senior levels; adapts presentations to suit the audience; responds to objections successfully.

• Customer Focus Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; addresses and resolves service failures; priorities customer needs; makes customer and their needs a primary focus of action.

• Excellent organizational and communication skills.

• Enjoys working on a variety of projects and can solve complex problems and meet deadlines.

• Consistent exercise of independent judgement and discretion in matters of significance.

• Regular consistent and punctual attendance.
  

Education and/or Experience

• Bachelors degree (or higher) in marketing business or related areas of study and/or 35 years related experience is strongly preferred.

• Computer Skills

• Ability to use personal computer and software applications including Microsoft Office (Word Excel and PowerPoint)

• Certificates Licenses Registrations

• Valid drivers license satisfactory driving record within Company required standards and auto insurance.
  

Available Benefits:

• Competitive salary

• Medical coverage (including prescription and vision plans)

• Dental coverage

• Life Insurance 1x salary at no cost to employee)

• Long and shortterm disability insurance (no cost to employee)

• Voluntary employee spousal and child life insurance

• Company recognized Holidays with additional Floating Holidays

• Paid Time Off (PTO) programs

• Comprehensive Flex Work Policy

• 401(k) plan eligibility (company match 50 up to 5 of eligible contributions)

• Participation in the Employee Bonus Plan

• Participation in the Cogeco Stock Purchase Plan

• Complimentary and discounted broadband services (for those in our service area)

• Tuition Reimbursement

• Headspace Membership

• Opportunities for LinkedIn Learning subscriptions for select colleagues

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Company :

Breezeline

At Cogeco we know that different backgrounds perspectives and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine innovate and grow as a company. So we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work were doing our part to build a more equitable workplace and world. From professional development to personal safety Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and wellbeing of our colleagues one of our highest priorities for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process please contact us confidentially at