Service Now Technical Architect
Service Now Technical Architect
Posted on :
10-04-2025
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1 Vacancy
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Job Description
Position Purpose
As the Technical Architect you will be responsible for architecting designing and solutioning Service Now platform solutions as well as leading a team of Service Now consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers onshore team members and at times sales team members and client. You will also drive the innovation and growth of the Service Now practice by identifying new opportunities developing new capabilities and ensuring stakeholder satisfaction.
Job Responsibility
1.Experience of architecting designing Service Now platforms solutions and lead teams
2.Be available inperson in Hyderabad with commitment to office presence as per site working policies.
3.Able to take over technical delivery ownership for project work happening from India:
a. CLead work scope understanding and detailing with onshore or client teams.
b. Estimate and plan work for India team to deliver.
c. Review delivered work for requisite quality.
d. Code and test projects.
e. Attend meetings and training as required.
f. Work with system analysis and project management for the successful completion of a project.
4.Actively participate in Solution Engineering and Presales activities including solutioning estimation and drafting of proposals and contracts
5.Driving training & development and knowledge sharing aspects
6.Actively participate on India team growth for additional team size and new technical skills.
7.Will be jointly responsible for operational metrics for India team.
8.Handson Technical skills on:
Competencies
Personal: Strong people skills high energy and enthusiasm integrity and honesty; flexible results oriented resourceful problemsolving ability deal effectively with demanding situations ability to prioritize.
Leadership: Ability to gain credibility motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members particularly for challenging and sensitive assignments.
Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations both from a technical and customer service perspective.
Technical: Ability to understand all technical components and deliver on technical solutions
Education Experience and Certification
1.Bachelors degree in computer science IT or engineering preferred.
2.Overall 10 yrs experience in customer experience software spaceTTEC Di gital India ttecdigital
3.Minimum of 57 years of experience working with the ServiceNow platform.
4.Proven experience in leading the design development and implementation of complex ServiceNow solutions.
5.Technical Skills:
a.Expertise in JavaScript HTML CSS and other web development technologies.
b.Deep understanding of ServiceNow architecture and data model.
c.Advanced experience with ServiceNow integration methods including REST and SOAP APIs.
d.Indepth knowledge of ITIL processes and best practices.
6.Certifications:
a.ServiceNow Certified System Administrator (CSA) is required.
b.ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required.
c.Additional ServiceNow certifications or relevant technical certifications are a plus.
7.Experience with Customer Service Management and CCaaS.
8.Experience with CTI and IVR integrations.
9.Experience with Agile/Scrum methodologies.
10.Familiarity with additional ServiceNow products and modules.
11.Knowledge of cloud platforms and technologies.
Organizational Description
At TTEC Digital everything we do every day helps our clients fuel exceptional experiences for their customers. Together we help our clients develop strategic customer experience design integrate powerful data and orchestrate industryleading technology.
We coach our clients to ensure their employees fe
Employment Type
Full-Time
Key Skills
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