Technical Account Manager -

Position Summary

Were looking for a Technical Account Manager (TAM) with a solid technical foundation and a passion for eCommerce to join our growing team. In this role youll act as a strategic partner to our merchant clientshelping them integrate with our SaaS platform solve technical challenges and unlock new opportunities for growth.

Youll take ownership of onboarding provide expert guidance throughout the customer journey and ensure a smooth highquality experience that builds longterm relationships. If youre someone who enjoys translating technical knowhow into real business value this is the role for you.

Key Responsibilities

• Act as the primary technical point of contact for eCommerce merchants throughout onboarding and ongoing partnership.
• Lead merchants through endtoend technical integrationincluding API configuration platform setup thirdparty app connections and storefront implementation.
• Conduct technical discovery sessions to understand merchant workflows systems and unique business use cases.
• Troubleshoot and resolve integration issues collaborating closely with internal teams such as Support Product and Engineering.Partner with Customer Success Managers to deliver a seamless unified merchant experience and help clients achieve their desired outcomes.
• Deliver tailored training and technical walkthroughs for various merchant teams including developers operations and technical stakeholders.
• Maintain accurate and detailed technical documentation for each merchant including setup processes integration notes and troubleshooting logs.
• Represent the voice of the customer in technical discussions advocating for merchant needs and providing input into product development and roadmap planning.
• Stay up to date with the latest in eCommerce technology tools and best practices to provide proactive guidance and strategic recommendations to clients.

Required qualifications

• 3 years of experience in a Technical Account Manager Solutions Engineer Implementation Engineer or similar clientfacing technical role
• Practical experience with major eCommerce platforms such as Shopify BigCommerce WooCommerce Magento or similar
• Strong understanding of web technologies including APIs (REST/GraphQL) webhooks and data integration workflows
• Familiarity with payment gateways checkout flows inventory systems or fulfillment solutions is a strong advantage
• Working knowledge of basic coding or scripting languages (e.g. JavaScript Python SQL) is a plus
• Excellent communication skillsable to clearly explain technical concepts to both technical and nontechnical audiences
• Proactive detailoriented and solutionsdriven with a strong sense of ownership
  
• Previous experience working in a fastpaced customerfacing SaaS environment

What we offer