GENERAL SUMMARY/ OVERVIEW STATEMENT:
Working closely with the Administrative Manager the incumbent provides administrative support to practice staff physicians and the Administrative Manager in an ambulatory care setting and will be responsible for assisting with coordination of the daytoday operations for the outpatient practices. Ensures coordinated processes and procedures across practices. Working collaboratively with Administrative Manager the TBD assists with recruitment and training for new and temporary administrative staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Assists in recruiting orienting and training of all new team members
- Provides coaching and mentoring to team members on an ongoing basis to improve operational effectiveness and quality
- Receives evaluates and coordinates front desk staffing for all Cancer Center suites
- Proactively monitors clinic flow by reviewing provider schedules on a daily basis to identify areas of opportunity for level scheduling
- Manages provider master schedules
- Maintains master exam room schedule in collaboration with the Administrative Manager
- Acts as Cadence scheduling and front desk superuser
- Provides ongoing review of providers scheduling templates
- Identifies system and operational problems through analysis of current processes. Recommends solutions and improvements. Participates in department wideimprovements.
- Assist in the development and communication of department policies and procedures.
- Communicates and implements department policies and procedures to all team members and makes recommendations for revisions.
- Ensures that billing processes are managed in an effective and efficient manner
- Investigates and responds to patient billing questions
- Manages special projects
- Performs payroll data entry
- Assists with presenting training sessions to staff
- Attends monthly Practice Management Forum meetings.
- Performs all other duties or special projects that are unit specific and that are appropriate to this position. Ensures the Administrative Manager and Clinical Director are informed regarding progress on assigned projects.
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Exceptional computer skills (including word processing database electronic mail internet and spreadsheets) required. Proficient with Microsoft Office suite Outlook Excel and PowerPoint.
Strong communication interpersonal and leadership abilities.
Excellent attention to detail.
Ability to work with physicians and relate to their concerns on a onetoone and group basis.
Exceptional organizational skills flexibility to handle multiple tasks and deadline pressures and accurate attention to details.
Strong sense of fairness in dealing with personnel at subordinate peer and superior levels.
Must have the ability to be function in a fastpaced environment and manage competing demands effectively.
Requires a high level of empathy compassion and confidentiality.
Ability to take initiative and exercise judgment required.
Excellent interpersonal skills.
Ability to work independently or in a team environment
Demonstrated ability to work effectively and courteously with diverse groups of patients staff and providers while handling various tasks simultaneously.
Demonstrated ability to solve problems and function as a resource to other members of the team. Ability to resolve complex issues on behalf of the providers and the patients.
Knowledgeable and compliant in all hospital State and Federal regulatory requirements including hospital policy and procedures (where applicable to the performance of the job) Joint Commission and Health Insurance Portability and Accountability Act of 1996 (HIPAA).
LICENSES CERTIFICATIONS and/or REGISTRATIONS (if applicable):
N/A
EDUCATION:High schoold diploma required. Bachelors Degree in business administration health care administration or related field preferred.
EXPERIENCE: Minimum of 3 years experience in a medical or healthcare setting with specific experience in the outpatient/ambulatory care setting.
SUPERVISORY RESPONSIBILITY (if applicable):
N/A
FISCAL RESPONSIBILITY (if applicable):
WORKING CONDITIONS: Office setting