Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
Floor Managers are our inhouse hospitality professionals who ensure daily operational excellence overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams maximizing food and beverage sales handling preshift trainings to promoting retail wine sales merchandise and more.
Why us
- Competitive pay
- Medical Dental Vision Insurance
- nDORFins program designed to promote a healthy and active lifestyle!
- 401K (and yes we match!
- Flexible Savings Accounts
- HSA and Dependent Care
- Basic Life and AD&D Insurance
- An atmosphere of learning development & enrichment opportunities.
- Amazing discounts
50 OFF all dining/retail wine
Free Family Meal
Tickets to available shows
And more!
Overview of Responsibilities:
- Manage day to day restaurant and/or floor operations and provide onthefloor support to staff for duration of a service shift including but not limited to assigning server sections overseeing side work observing steps of service and maintaining overall cleanliness/tidiness of the restaurant.
- Participate in interviewing hiring coaching/counseling and separation process of hourly employees
- Ensure restaurant and venue are fully prepared and organized for daily of the operation
- Manage staffing and operations of all revenue centers including venue bar support staff service private events as applicable based on designated area of focus
- Prepare scheduling on a weekly basis
- Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle
- Resolve guest concerns and complaints with exemplary level of hospitality
- Perform all cash handling procedures: opening midday safe counts cash payouts and nightly cash drops as needed
- Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities
- Assist with staff trainings both in daily preshifts and monthly FOH staff service meetings
- Maintain pars of all printed promotional materials comment cards or other check presenter inserts.
- Maintain & update contact lists VIP and public event guest lists
- Demonstrate an ability to lead and motivate others and achieve results. Empowered to make daytoday decisions confidently both with guests service teams and other departmental management.
- Demonstrate excellent interpersonal and communication skills with service teams and management.
- Other duties initiatives and tasks as per business need
Minimum Qualifications
- Minimum 3 years experience in a multifaced high volume restaurant venue and/or equivalent relevant experience
- Exceptional hospitality skills
- Proven leadership skills and commitment to operational excellence
- Strong analytical and data skills
- Ability to successfully multitask delegate and manage several tasks at once in fast paced environment
- Exceptional communication and interpersonal skills both written and verbal
- Functional knowledge of health department and related regulations
- Ability to perform physical requirements of position including standing and walking for extended periods of time bending pulling pushing lifting and carrying up to 50 pounds
- Able and willing to work flexible schedule including days nights weekends and holidays
About US
Wine food and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008 City Winery has been turning heads across the nation with amazing live performances delectable cuisine and awardwinning locally produced wines. But theres more to us than that were a haven for community and creativity a place where the philosophy of hospitality is more than just a buzzword but a way of life. City Winery founded by music industry veteran & visionary Michael Dorf has established itself as a oneofakind brand providing unforgettable experiences for guests. From worldclass music venues to sustainably produced wines with ratings of 90 points City Winery offers a range of topnotch events & experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Additionally City Winery participates in the EVerify Program in certain locations as required by law.
Required Experience:
Manager
Employment Type
Full-Time
