Agent Concierge - part time
Agent Concierge - part time
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Job Description
This position is the first point of contact for our agents and their clients. Responsible for supporting the Managing Director in many aspects of the daytoday management of the office. Empowered to engage with the sales associates to create an office culture loyal to and excited about the Coldwell Banker brand. Expected to lead by demonstrating our company values with an emphasis on creating a culture that supports a highlevel of customer service collaboration and retention through proactive communication and professional conduct. This is NOT a remote position. This is a PartTime office posiion.
Agent Retention
- Communicate daily with agents and clients in a positive and professional manner
- Assist Managing Director with agent onboarding of both new and experienced agents
- Provide new agent orientation of office operations copier phone system floor duty etc.
- Engage with agents to provide education/training on CB systems tools and ancillary services
- Assist Managing Director by participating in sales meetings including note taking and dissemination
- Organize and promote events to be held at the office
- Participate in companysponsored events during business hours
Transaction Management
- Deposit commission and provide supporting documentation to transaction services team in a timely manner
- Assist agents with contract compliance and transaction dashboard upkeep
Operations
- Open and close the office have procedures available for others to follow as needed.
- Perform receptionist and administrative duties: answering phones greeting clients distributing mail etc
- Create and maintain the professional physical appearance of the office
- Maintain the office equipment request service from vendors as needed
- Keep office information and agent contact information updated and accessible
- Maintain and order supplies using the centralized ordering system in a timely manner
- Assist accounting with monthly transaction audit and agent billing
- Responsible for monthly floortime calendar
- Provide agents with RE and company forms as needed
- Other duties as assigned
Marketing
- Assist agents with marketing services ordering
- Partner with marketing department for additional agent services and support including signs flyers social media etc
- Supply local office content and market data for the monthly office newsletter.
- Minimum of two years experience in a customer service role; real estate industry experience a plus
- Possess a positive attitude integrity and passion for providing excellent customer service
- Ability to multitask with a high degree of detail orientation
- Strong working knowledge of Microsoft Office or Google Suite applications
- Driven and assertive individual who enjoys being the goto person in a fastpaced office environment
Required Experience:
Unclear Seniority
Employment Type
Part-Time
