Management Analyst 3
Management Analyst 3
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
MANAGEMENT ANALYST 3
Division of Benefits and Medical Eligibility
Program Support Administration
8620 North 22nd Avenue Phoenix Arizona 85021
Salary: $25.6491/Hourly $53350.13 Annually)
Grade: 20
Closing Date: 4/9/2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit des.az; or click on the link here to view Our DES video. Come Join the DES Team!
The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Management Analyst 3 for the Program Support Administration. This position is subject matter expert responsible for providing support to DBME staff agency partners contractors and community partners related to delivery of public assistance programs Supplemental Nutrition Assistance Program (SNAP) Medical Assistance (MA) and Cash Assistance (CA) programs. Develops implements and delivers coaching and training to all levels of staff including new employees either in support of or as a supplement to countermeasures or training plans.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
- Takes a lead role in working with others to create maintain and deliver training in support multiple levels of division staff. Includes aftercare refresher courses annual recertification training ongoing education and other learning opportunities. Direct coaching collaboration and training support across DES divisions agencies and community partners. Includes field training materials and resources needed for continuing education courses.
- Takes a lead role in collaborating with and supporting Office of Professional Development (OPD) efforts by conducting quality reviews and audits of OPD DBME Computer Based Training (CBT) ONE training and job aids for relevancy accuracy and continuous improvement opportunities.
- Analysis of quality and productivity performance and development or support of action plans for improvement in response to State and Federal audits. Includes researching and analyzing timeliness and error trends (including system/technicalrelated barriers) and providing collaborative support for problemsolving efforts across the division and with partner agencies.
- Communication through various forms of media regarding current workforce activity and quality trends analyzing data project management approach etc.
Knowledge of:
- Adult learning principles learning management systems data tracking reporting principles and survey instruments including DBME training systems.
- Collaboration and social media platforms including SharePoint.
- Computer and applications such as Microsoft Office products and Google Workspace including Gmail GSuite Drives etc.
- Writing related to grammar punctuation spelling proper syntax and proper sentence structure.
Skills in:
- Balancing prioritizing and organizing multiple tasks synthesizing feedback and adjusting plans accordingly.
- Training delivery including classroom management using trainingrelated technologies.
- Interpersonal relations and oral and written communication.
Ability to:
- Work collaboratively in teams and across organizations build strong relationships inside and outside the organization.
- Take initiative to promptly accomplish goals and objectives and manage time and resources efficiently. Set high work standards and accountability for completing assignments. Solve problems make thoughtful decisions manage conflict and work independently.
- Provide timely guidance and feedback to help others strengthen specific knowledge and skills.
The ideal candidate for this position will have:
- One Year as a Lead or Supervisor
- One Year as an Eligibility Specialist
- Possess or have the ability to complete OPD Training Certification.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
- Successfully pass background and reference check; employment is contingent upon completion of the abovementioned process and the Agencys ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions regarding this career opportunity please contact Cristal Rodriguez ator
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
IC
Employment Type
Full-Time
