Robo Bar Beverage Ambassador - Part Time

Why Ballys

Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.

The Role:

Facilitates guest interaction in the lobby lounge assists guests on the use of the beverage robot and develops a rapport to ensure guests have a memorable visit.

Responsibilities:

Greets guests immediately upon entry into the venue.
Assists guests on placing drink orders from the tablet and retrieving order from the robot.
Educates guests on the experience.
Answers questions about products available.
Assists with cleaning of the equipment and the venue.
Restocks handles of robot as necessary.
Cuts and restocks condiments for the cocktails.
Seats guests in a fair and consistent manner.
Enhances the guest experience by providing exceptional service.
Listens to evaluates and handles guest complaints in a courteous professional manner. Notifies supervisor of guest concerns immediately.
Maintains knowledge of property information promotions events food venues entertainment memorabilia etc.
Abides to guest service standards.
Promotes outstanding guest relations and treats every guest with courtesy & kindness.
Completes assigned side work duties such as cleaning and restocking.
Returns any lost and found articles to supervisor immediately.
Resolves guest issues. Notifies supervisor of guest issues as appropriate.
Communicates with supervisor if there are any concerns questions or complaints.
Promotes safety awareness to minimize injuries.

Upholds the Mission Statement We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests coworkers managers and vendors.
Lives by the Hard Rock Values!
Follows legal stuff guidelines.

Qualifications:
critical in determining the areas of the position which may and may not be accommodated under the ADA.

A. Knowledge: The level of education experience and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage communication 10key touch etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart (Examples: climbing balancing stooping kneeling crouching crawling reaching handling fingering feeling talking hearing tasting smelling color vision etc.

High School diploma general education (GED).
Must be very detailed oriented.
Must project a professional and positive image.
Must have a high level of energy
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity tact and professionalism.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Must be able to work all shifts weekends holidays & special events (Banquet) as needed.
CARE certified
Must possess basic computer skills.
Ability to multitask in fastpaced environment.

Training
All employees are required to complete mandatory compliance training within thirty 30 days of hire date then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
Counterfeit Currency Prevention
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction and Overview
Title 31 SAR Incident Reporting Awareness Training*
PCI Credit Card Fraud Prevention
Sexual Harassment Awareness for Frontline
TRMG Title 26 & Form 8300 for NonCasino Departments *
Preventing Human Trafficking

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold R
Walking C Extreme Heat R
Sitting R Temperature Changes R
Lifting R Wet R
Carrying R Humid R
Pushing R Noise C
Pulling R Vibration R
Climbing R Hazards R
Balancing R Atmospheric Conditions R
Stooping R Cigarette Smoke C
Kneeling R
Crouching R
Crawling R
Reaching F
Handling F
Grasping F
Feeling F
Talking F
Hearing F
Repetitive Motions F
Eye/Hand/Foot Coordination R

CConstantly 58 hours per shift) FFrequently 25 hours per shift) OOccasionally (Up to 2 hours per shift) RRarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

Little physical effort
Light work
X Medium work
Heavy work
Very heavy work

Whats in it for you:

Competitive Salary with annual performance reviews

Comprehensive health coverage plan that includes medical dental and vision

401(K)/ Company Match

Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Let Ballys Bet on You We cant wait to meet you!