ISL 21R - Technical Analyst II
ISL 21R - Technical Analyst II
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Job Description
About the BCLDB:
The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and nonmedical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis and operates the retails brands BCLIQUOR and BC Cannabis Stores.
The LDB is committed to governments goals of making life better for people in B.C. improving services and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care education and community programming. Learn more on the LDB careers page.
LDBs Information Technology (IT) team consists of 7 competency areas: Customer Experience Infrastructure & Operations (I&O) Information Security Enterprise Architecture Software Services Data Services and IT Program Governance. Currently 4 divisions managed by IT Directors collectively are responsible for all of the 7 competency areas to deliver the IT mandate of supporting LDBs corporate and business operations and enabling future needs and initiatives.
At present the IT team consists of more than 260 fulltime employees and includes a sourcing strategy to leverage external expertise to ensure the integrated IT team continues to deliver LDBs strategic initiatives timely and in high quality.
IT department of the LDB is responsible for the entire computing infrastructure for all of the 230 BC Liquor Stores BC Cannabis Stores as well as LDBs head office in Burnaby and 4 Warehouse/Distribution Centres including Delta Kamloops Richmond and Victoria. IT department also manages three data centres located in Burnaby Delta and Kamloops.
About this role:
The Technical Analyst II designs develops implements and manages solutions to support operational or customer facing systems. In addition the Analyst provides technical support guidance and problem solving for retail (liquor and cannabis) corporate and warehouse systems across the Province. Supported systems include desktop computers laptops printers audiovisual equipment and mobile technology.
The Technical Analyst II assists in supporting 200 liquor stores that have 1000 IT related devices and growing cannabis retail store environments. Also included in support is corporate offices and different distribution centres for the cannabis and liquor streams of business.
Special requirements and working conditions include a valid Class 5 Drivers License. Weekend evening and shift work may be required with a rotating schedule between Burnaby Delta and Richmond. Travel including occasional overnight travel may be required to visit BC Liquor Stores Distribution Centres and special events as required. This position may require transportation or movement as well as carrying of equipment up to 25 kg. Work location includes Burnaby Delta Richmond and Kamloops.
Successful completion of a criminal record check is required.
Please note this posting is for a temporary contract of seven 7 months. There are two 2 vacancies.
For complete details about this opportunity including accountabilities please refer to the attached job description also located in the Additional Information section at the bottom of the posting.
An eligibility list for temporary future opportunities may be established.
Position requirements:
Education and Experience:
Degree or diploma in Information Technology (IT) or Computer Science or related discipline with 2 years of recent related experience*.
OR
A combination of education training and experience may be considered i.e. 3 years of recent related experience* with formal course work and/or certificates in IT Computer Science or a related discipline.
*Recent related experience must have occurred in the last 5 years and must include the following:
- Experience with help desk call tracking e.g. IT service management (ITSM) software.
- Experience in resolving and troubleshooting complex technical problems for both hardware and software.
- Experience in a customer servicerelated technical position.
Preference may be given to candidates who have experience with any of the following:
- Experience with Simple Network Management Protocol (SNMP).
- Experience with Windows Management Instrumentation (WMI).
- Experience working within a complex IP network.
- Experience in WAN/LAN technologies.
- Experience in multiple OS technologies e.g. Microsoft and Linux.
- Experience with Active Directory and Group Policy.
- MS Office O365 System Center Configuration Manager Virtual Center and an assortment of IS management tools and consoles.
- Scripting (PowerShell or PHP or Python or VBA).
- Virtual servers and other virtual systems such as Citrix VMWareand Azure.
- Gathering metrics and producing reports.
- Azure and Intune experience (Device enrollment user support application packaging).
Application instructions:
To be considered for this position your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge skills abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:
- A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
- Ensure your resume includes your educational accomplishments employment history including start and end dates (month and year) of your employment and any relevant information that relates to the job to which you are applying.
For specific positionrelated enquiries please contact Tony Cacic A/HR Advisor Talent & Compensation at .
Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition please send an email to before the stated closing time and they will respond as soon as possible to assist you.
Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.
Working for the BC Public Service:
The BC Public Service is committed to creating adiverse workplaceto represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative inclusive and rewarding workplace.
This position is eligible for flexible work arrangements such as a hybrid work combination of inoffice and workfromhome following the guidelines established for flexible workplaces.
TheIndigenous Applicant Advisory Serviceis available to applicants that selfidentify as Indigenous (First Nations status or nonstatus Mtis or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing please contact or.
The BC Public Service is an awardwinning employer and offers employees competitive benefits great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information visit What the BC Public Service Offers.
Required Experience:
IC
Employment Type
Full-Time
