Facilities Program Manager
Facilities Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are hiring a Facilities Program Manager to help us realize our mission to better the lives of animals by building and maintaining a place thats better for all of us who love them. This role will be responsible for creating and managing scalable programs for Modern Animals hospital facilities and equipment building out and executing a preventative maintenance program and resolving all acute facilities issues for our growing base of Modern Animal clinics.
The Facilities Program Manager will lead the companys facilities services maintenance and repair across a portfolio of clinics and offices and will be responsible for managing the field relationship with the thirdparty vendors both for preventative maintenance as well as emergency maintenance. The role is based in Los Angeles.
In this role we are looking for a leader who is passionate about pets and the people who love them and is excited about rolling up their sleeves to bring our mission to life as we grow. This role will require travel sufficient to serve our clinic facility needs (up to / 25.
What the job entails:
- Designing and optimizing the facilities management program; maximize relevant software platforms (ServiceChannel EMSAR etc) direct vendor network drive RFP processes and manage vendor and contractor work to meet KPIs and SLAs
- Overseeing the P&L repairs and maintenance line for all of Modern Animals medical practices creating and delivering programs that meet monthly and annual targets.
- Assisting the development team with new clinic onboardings by ensuring a smooth transition from construction to operations; managing the handoff of facilities responsibilities from development to the operations team ensuring new clinics are fully operational.
- Building and managing internal reporting and budget tracking systems
- Providing superior transparency and communication on issue resolution with all relevant stakeholders and leadership
- Analyzing ticketing system data and facilities spend identifying trends and opportunities to reduce issues streamline maintenance and increase ROI
- Developing implementing and leading inclinic preventative maintenance and troubleshooting programs to support clinic operational leadership in protecting their facilities
- Communicating at a regular cadence with regional operational leadership to ensure satisfaction and value
- Ensuring oncall assistance and point of escalation for general and emergency services is available to all clinics during operating hours (typically 7am 7pm Pacific Time)
- Ensuring all operations are in compliance with OSHA regulations
- Leading the planning budgeting and of capital projects such as facility upgrades expansions equipment replacements and infrastructure improvements.
- Developing project scopes timelines and budgets ensuring projects are completed on time and within budget. Overseeing contractors and project teams during the phase ensuring quality control and adherence to specifications.
- Providing detailed capital expenditure reports and updates to leadership including postproject evaluations.
- Working crossfunctionally with the Real Estate Development and Clinic Operations teams to implement feedback on all elements affecting longterm clinic maintenance
- Managing up to 2 direct reports in the future tied to business growth
Why youd be a great fit:
- 5 years of facilities experience in a multiunit environment
- Systems thinker
- Exceptional organization skills and ability to manage multiple complex projects simultaneously
- Sense of urgency
- Collaborative gogetter willing to rollup sleeves and be handson to solve problems while being able to take a step back and see the bigger picture
- Demonstrated strength leveraging data and qualitative insights to drive decisionmaking
- Operate with high emotional intelligence and exceptional communication skills
- Experience managing supplier and vendor performance and budgets
- Experience planning annual budgets and capital investments
- Technical experience with construction or complex equipment a plus
Preferred:
- Experience working with medical equipment and systems in either human or animal medical settings
- System knowledge of ServiceChannel (or similar alternative e.g. Corrigo EcoTrack)
What you can expect from us:
- Excellent medical vision & dental coverage with various options to choose from
- 401k savings plan with a company match
- Flexible time off & paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- Access to behavioral and mental health services through Spring Health
- A collaborative team who has your back and will welcome you as part of our pack
The pay range for this position is $93000$137000 (up to $119000 in LA and up to $137000 in SF); however base pay offered may vary depending on jobrelated knowledge skills and experience. A signon bonus and equity grant units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.
Required Experience:
Manager
Employment Type
Full Time
