Product Operations Manager Hybrid
Product Operations Manager Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
About KnowBe4
KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.
Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.
Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or inperson we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.
The Product Operations team ensures KnowBe4s Product processes and systems runs at maximum efficiency. Operations is heavily involved in the of initiatives and resolving inefficiencies. As the Product Operations Manager within Product Operations you are instrumental to drive critical initiative improvement projects in Product. In this role youll collaborate closely with the Product Departments heavily focused on Product Management and Product Services to drive on critical initiatives.
Responsibilities:
With some Leadership oversight apply the following:
- Set Standards: Work with Director of Product Operations to build out and establish a set standards for Product Operations Team for managing operations initiatives documentation standards tracking status of initiatives and reporting work
- Process Improvement and Analysis: Design document and optimize key business processes within Product organization with the appropriate subject matter experts and any crossfunctional teams that extend beyond Product.
- Use disciplines such as business analysis workflow mapping methods (such as BPMN 2.0 Lean Six Sigma and Change Management methodologies to identify operational improvement opportunities and recommend initiatives that drive higher operational efficiency. This will include comprehensive research with a clear business case provided.
- Responsible for learning and understanding Product operations processes that may extend beyond just product management including interactions with other departments.
- Design Solution with Stakeholders: Ability to comfortably interview stakeholders and critically analyze data from workflows in order to properly document processes. Relationship with stakeholders across the company will be important for this role.
- Collaborate with Product leaders to automate or improve processes with Product technology solutions
- Create and maintain documentation to ensure they remain up to date as changes are required.
- There are additional functions that could potentially evolve into this role including but not limited to creating board decks supporting budgeting management conference deck creations etc.
Minimum Qualifications:
- 2 years of relevant experience in process improvement role with a focus on business process mapping and heavy focus on documentation creation and management (Policies Standard Operating Procedures Onboarding Guides etc.
- Lean Six Sigma certification Change Management certification/training preferred
- Project Management experience preferred
- Excellent analytical organizational interpersonal oral and written communication skills including a high level of attention to detail negotiation skills and active listening required.
- Gogetter attitude with a proactive approach.
- Extremely detailoriented and highly organized.
- Excellent communicator with strong leadership skills.
- Eager to learn and understand processes.
- Adaptable to change in the role and overall division
- Strong executer speed is very important for this role
- Excellent stakeholder management skills
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please visit www.knowbe4/careers/requestaccommodation.
No recruitment agencies please.
Required Experience:
Manager
Employment Type
Full Time
