drjobs customer service Ecommerce Fashion- female

customer service Ecommerce Fashion- female

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Gurgaon - India

Yearly Salary drjobs

₹ 300000 - 600000

Vacancy

1 Vacancy

Job Description

Position: Customer relationship manager (Ecommerce fashion) Female

Location: Gurgaon

Experience: 2 year in ecommerce apparel with fluent English

Salary: 3050k performance bonus

Industry: Fashion/ apparel/ecommerce

Role

Customer Care Representative

KPI

Customer satisfaction score

Conversion percentage

KRA

Customer communication

Coordination with logistics / finance / quality departments for resolution.

Maintaining CRM tools / reports

JD

Manage incoming phone calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate valid and complete information by using the right methods/tools

Meet personal/customer service teamsales targets and call handling quotas

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions process customer accounts and file documents

Follow communication procedures guidelines and policies

Take the extra mile to engage customers

Skills required

Proven customer support experience or experience as a Client Service Representative

Track record of overachieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask prioritize and manage time effectively

Mail updated resume with current salary

Emil:

satish: 8851O18162

Website: www.glansolutions

Click for more jobs https://glansolutions/jobs.php

Google search: Glan Management Consultancy


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.