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You will be updated with latest job alerts via emailPosition: Customer relationship manager (Ecommerce fashion) Female
Location: Gurgaon
Experience: 2 year in ecommerce apparel with fluent English
Salary: 3050k performance bonus
Industry: Fashion/ apparel/ecommerce
Role
Customer Care Representative
KPI
Customer satisfaction score
Conversion percentage
KRA
Customer communication
Coordination with logistics / finance / quality departments for resolution.
Maintaining CRM tools / reports
JD
Manage incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service teamsales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
Take the extra mile to engage customers
Skills required
Proven customer support experience or experience as a Client Service Representative
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask prioritize and manage time effectively
Mail updated resume with current salary
Emil:
satish: 8851O18162
Website: www.glansolutions
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Google search: Glan Management Consultancy
Required Experience:
Manager
Full-Time