Chief Technology Advisor
Chief Technology Advisor
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Job Description
The daytoday:
- Meeting with Clients to help them leverage technology for business success.
- Providing sales support by reviewing prospective clients technology and recommending solutions.
- Reviewing and updating IT compliance requirements for clients.
- Quoting products and services for clients.
- Review sales proposals.
- Managing the on boarding for new clients.
- Assisting with projects.
- Working with teammates to assure timely resolution to client requests.
- Be available at inconvenient times for client on boardings etc. hopefully not too often but you know how it goes!
Typical technical daytoday:
- Keep our customers safe by ensuring data accuracy security and regulatory compliance that is what its all about right
- Resolving escalated tickets.
- Create and maintain server and network topology equipment and configuration documentation for each customer.
- Perform system admin such as: system/application install server install patch management operating system problem analysis and resolution log analysis etc. All the nerdy IT stuff!
- On board new clients by deploying system management tools. More nerdy stuff!
- Identify diagnose and resolve network problems including network connectivity traffic utilization etc.
- Provide infrastructure services including operating system directory services server virtualization using system backup and restore system and network monitoring application installation and configuration.
We are a great fit for you if you:
- Have a nurturing personality and desire to help mentor your fellow team members.
- Are resultsoriented selfmotivated energetic professional and reliable.
- Possess extraordinary customer service skills and strong multitasking organizational documentation and timemanagement skills.
- Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions this stuff is complicated!
- Have a strong understanding of technology and business productivity systems.
- Enjoy meeting with prospective clients and learning about their businesses.
- Already have 3 years of experience working for a Managed Service Provider and 5 years of handson experience configuring troubleshooting and repairing networking equipment Windows servers and workstations Office 365 etc.
- Must have reliable transportation for visiting clients.
It would great if you have:
- Experience with Compliance Standards like HIPAA Hitech.
- Experience quoting IT solutions.
- Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask.
- A keen sense of humor and ability to laugh at some truly corny jokes.
Having one or more of these certifications would let us know you mean business:
- CompTIA Net and/or CompTIA Security
- CompTIA Cloud Essentials and Cloud a definite plus
- Microsoft 365 Certification
- Cisco Certified Network Associate
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Paid training and certifications
- People First Culture
A bit about us:
We are TeamLogic IT a nationwide network of locally owned businesses providing comprehensive IT services to small and mediumsized businesses. TeamLogic IT is a recognized Managed Services leader ranked top 1 on the annual MSP Mentor list of the Top 501 worldwide company rankings of progressive managed IT services providers. In 2020 Teamlogic IT won the MSP of the year Award. We offer networking security data and email services as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Chief
Employment Type
Full-Time
