Cluster Sales Manager - Central London Cluster Marriott Hotels

JOB SUMMARY

Marriott Internationals Managed hotels in the Central London Cluster seek a dynamic creative and customer focused Cluster Sales Manager for our amazing five properties:

• London Marriott Hotel County Hall
• London Marriott Hotel Kensington
• London Marriott Hotel Maida Vale
• London Marriott Hotel Marble Arch
• London Marriott Hotel Regents Park

The Cluster Sales Manager is responsible for managing the relationship of assigned key accounts and generating new business within their designated cluster of hotels with a focus on Sports and Entertainment. The primary intent is to drive sales for the hotels in the cluster across all business segments. The Cluster Sales Manager will proactively manage relationships with multiple stakeholders and work inconjunction with stakeholder hotels to ensure sales revenue targets are achieved.

The Cluster Sales Manager provides sales support at both a cluster and property level.

CANDIDATE PROFILE

Contributing Factors

• Property industry work experience demonstrating progressive career growth and a pattern of exceptional performance.
• Multiproperty experiencewould be advantageous but not essential.
• The role requires flexibility in working hours and location and the ability to manage time and resources.
• Location requirements:London

CORE WORK ACTIVITIES

Sales and Marketing

• Proactive Sales Maintains and grows business from existing accounts and generates new business in group catering and transient business with a focus on Sports and Entertainment to achieve targets for the Cluster Hotels.
• Creates account and new business strategies across the assigned Cluster Hotel
• Coordinates and completes sales activity and followup
• Work with the hotels and wider sales teams (such as National and Global Sales) to support closure of key enquiries
• Maintains current business relationships and networks for new business
• Develops contracts and correspondence manages opportunity details and proactively develops customer solutions.
• Hotel Communication Coordinates with hotels for site inspections FAM trips and hospitality. Updates hotels on the status of their accounts and pending business and ensures followthrough and property buy in on customers service needs
• Strategic Direction Works with the Account Director and Cluster Director of Sales & Marketing on account productivity opportunities and strategic direction.
• Assumes leadership role as requested by Account Director and Cluster Director of Sales & Marketing on ad hoc task forces and projects
• Maintains accurate and up to date account data and reporting
• Assists the Properties as needed

Revenue Management

• In partnership with Revenue Management develops business sales strategy for assigned accounts and new business segments to achieve hotel and individual goals
• Partners with Revenue Management for annual pricing process and request for pricing (RFPs)
• Monitors local regional and national business outlook and consults with Revenue Management on strategy

MANAGEMENT COMPETENCIES

• Leadership
• Managing
• Building Relationships
• Generating Talent and Organizational Capability
• Learning and Applying Professional Expertise
• Technical Acumen Understands and utilizes professional skills and knowledge in a specific functional area

TECHNICAL COMPETENCIES

• Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure
• Strong customer development and relationship management skills
• Knowledge of group catering and transient business
• Knowledge of contractual agreements and legal implications
• Ability to implement successful sales strategies and execute sales plans for individual accounts at assigned cluster hotels
• Knowledge of all of the Marriott International brands
• Understands revenue management functions and account profitability
• Strong communication skills (verbal listening writing)
• Strong problemsolving skills
• Effective decision making skills
• Ability to influence others
• Strong organization skills
• Good negotiation skills
• Ability to develop and maintain relationships e.g. associates customers vendors
• Ability to use standard software applications and hotel systems

WHAT DO YOU GET IN RETURN

• Personal coaching to support you in your daytoday job and development and training opportunities.
• Special discounted rates for 9000 Marriott hotels worldwide for you your family and friends.
• 5 breakfast when staying in most of our European hotels.
• 50 discount on Food & Beveragewhen dining within our cluster.
• Start with 28 holidays (Including Bank Holidays then watch your time off grow1 extra day every work anniversary!
• Heavily discounted room rates for you & friends and family why not we are after all the largest hotel company in the world!
• Recommend a Friend Incentive Be rewarded for referring someone you know!
• Complimentary staff uniform dry cleaning we do like to make an impression
• Complimentary meals on duty.