Customer Success Manager
Customer Success Manager
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Job Description
Company: Brevo
Role: Customer Success Manager x2
Location: Berlin (hybrid: 3 days/week incl. Wednesdays)
Language: German (native/C1C2 English
WFH policy: Hybrid in Berlin
Industry: SaaS Relationship Marketing
Product: Email marketing platform
Size and functions of local team:
75 in Berlin (product tech marketing sales impact CX)
CSM team: 3 in Berlin 4 in Paris manager in Berlin
Role description:
Strategic CSM role focused on Enterprise clients (portfolio 40 accounts)
Responsible for client relationship upsell & crosssell and closing deals
No onboarding responsibilities separate team handles this
Expected to contribute to account growth revenue increase and product presentation
Quarterly targets opportunity to travel (e.g. to Paris)
Role includes mentorship and shaping of CS strategy
Unique about the company (that you dont read online):
New role with high impact potential
Strong collaboration culture and crossoffice travel opportunities
Ability to shape CS processes and influence strategy from the start
Team culture: open collaborative supportive; pizza Wednesdays and cool events
Strategic investment in growing the German market presence
Growth perspective:
Clear path towards Team Lead or Head of CS
Future leadership track as the team scales in 2025
Must haves:
Native German (C1/C2
2 years concrete experience in a CSM role
Martech industry experience with solid product understanding
Nice to haves:
Background in a competitor or similar tools
Female or diverse candidates
Sales/BDR background before moving into CS
Willingness to come to the office (if based in Berlin)
Salary range & secondary benefits:
65K68K fixed 13K uncapped bonus
Bonus measured quarterly based on upsell/crosssell churn and targets
30 days vacation Urban Sports Club lunch support and more for Berlinbased roles
Hiring process:
Prescreening with Jessica (HR) 30 min
Interview with Hiring Manager 30 min
Case Study 56 days to prepare presentation with manager team
Final interview with CEO Max (onsite preferred in Berlin)
Offer
How to Introduce a candidate:
Slack channel tag Jessica.
Required Experience:
Manager
Employment Type
Full Time
