Registration Clerk
Registration Clerk
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Salary Not Disclosed
1 Vacancy
Job Description
Overall Responsibility
Greets and welcomes all visitors to the Pain Center. Ensures excellent patient service for patients and families physicians and staff and visitors. Acts as a preregistration clerk and provides preregistration function at the front desk.
Key Tasks and Responsibilities
Essential Functions:
- Greets all patients and families physicians and staff in a courteous manner and assists as needed.
- Explains registration and patient care process to patients and family members in a clear concise and professional manner.
- Creates patient visits in Registration from scheduled visits by entering all available detailed information in a timely manner.
- Verifies preregistration information via phone prior to the patients date of service.
- Scans documents as required into the system ensuring correct placement and assignment of the documents.
- Fills in as needed for breaks illness and vacations. Covers as requested for other positions.
- Documents concisely precisely and accurately in the system and on records patient account notes or documents for every patient contact.
- Adheres to all HIPAA policies and requirements.
- Provides exemplary customer service by immediately greeting patients with a courteous smile introducing self and providing a quick proficient and accurate registration.
- Communicates effectively and works cooperatively and professionally with all coworkers management patients visitors physicians and others. Demonstrates teamwork.
- Assists the Practice Manager with reports or other projects as requested.
- Assists with followup phone calls regarding referrals scheduling or patient questions as needed.
- Performs other duties as assigned.
NonEssential Functions:
- Actively supports and upholds the mission and core values of the Hospital.
- Remains knowledgeable of and follows Hospital policies.
- Maintains confidentiality of patient and hospital information at all times.
- Keeps the Manager apprised of applicable daytoday situations.
Other Duties
This job description is intended to outline the general nature and key responsibilities of the role. It is not an exhaustive list of all duties responsibilities and qualifications required. The employee may be required to perform other jobrelated duties as assigned by management which may change based on business needs.
Experience Required
- High School diploma or equivalent.
- Medical registration experience required.
Environmental and Physical Requirements
- Must be able to read and speak English fluently.
- Cognitive skills for math reading computer skills and communication skills to interact effectively with the public and peers.
- Vision requirements: near midrange far and accommodation.
- Hearing requirements: low medium and highpitch sounds.
- Minimal up and down activity may be required.
- Job risks include exposure to computers for 67 hours per day with typing activities.
- Lifting requirements: 2030 pounds maximum.
Equal Employment Opportunity (EEO) & Americans with Disabilities Act (ADA) Statement:
Our hospital is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by applicable law. Additionally we are dedicated to providing reasonable accommodations to qualified individuals with disabilities in the application and employment process. If you require assistance or an accommodation due to a disability please contact Human Resources so that we may engage in an interactive process to determine an appropriate accommodation.
Employment Type
Full-Time
