INTERNAL APPLICANTS ONLY Registration Team Leader
INTERNAL APPLICANTS ONLY Registration Team Leader
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Job Description
***Internal Applicants Only***
Organisation: London Borough of Waltham Forest
Salary: PO3
Contract Type: Full Time Permanent
Working hours per week: 36
Application Deadline: 13/08/2025
Reference: 1759
About Us:
Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.
The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email so we can arrange an alternative application method.
About the role:
We are seeking an experienced and motivated Registration Team Leader to manage the delivery of both statutory and non-statutory registration this role you will lead a dedicated team to ensure the accurate and timely registration of births stillbirths deaths and marriages all in compliance with legal requirements and performance targets set by the General Register Office (GRO).
You will also oversee a wide-ranging ceremonies programmeincluding marriages civil partnerships citizenship baby naming and vow renewalsensuring every event meets the highest standards of coordination quality and professionalism. You will manage the licensing of approved venues and play a key role in upholding the services reputation for excellence.
This is a unique opportunity to lead a fast-paced high-profile service delivering over 800 ceremonies annually. Regularly audited by central government the team plays a crucial role in preventing identity fraud and sham marriages making this both a rewarding and challenging position.
What Were Looking For
Youre a confident enthusiastic leader with a passion for delivering outstanding customer service. You bring a results-driven mindset and a flexible forward-thinking approach to service delivery and transformation. With a creative eye for marketing and an ability to manage income-generating services youre also comfortable leading change as part of ongoing service modernisation.
Key Responsibilities
Service Management: Oversee staff scheduling appointment availability and ceremony delivery to meet service standards.
Policy & Compliance: Develop and implement service policies monitor performance and ensure adherence to legal and corporate guidelines.
Team Leadership: Manage and support staff through supervision training and appraisals fostering a positive team environment.
Event Oversight: Coordinate and deliver ceremonies life event registrations and citizenship ceremonies in line with regulations.
Customer Service: Ensure high-quality responsive customer care handle enquiries and complaints and promote service improvements.
Deputy Duties: Act as deputy to the Registration Services Manager lead improvement projects and manage operational issues.
Stakeholder Engagement: Collaborate with internal and external stakeholders including government agencies to enhance service delivery.
Qualifications and Requirements:
Degree or equivalent or vocational qualification in relevant subject or area Evidence of Continuous Professional Development preferred
Terms and conditions:
The below terms and conditions apply to this role:
Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest; Satisfactory DBS check;
As a public authority we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English with confidence and accuracy sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications regional or international accents dialects speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council please visit Information:
If you have any questions about this vacancy or the application process please contact Marvely Brown
If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at .
Click here for further information on the Human Resources recruitment privacy notice.
Employment Type
Full-Time
