Support Delivery Manager
Support Delivery Manager
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Job Description
Support Delivery Manager
Location: Pune India
Model of Work: Hybrid
About Quorum Software
Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloudfirst software data standards and integration. The trusted source of decisionready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visitquorumsoftware
Be a part of our legacy
Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make datadriven decisions that optimize profitability and growth. Our industryleading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.
Who we are looking for:
Are you excited by challenges Do you enjoy working in a fastpaced international and dynamic environment Then now is the time to join Quorum Software a rapidly growing company and industry leader in oil & gas transformation.
What You Will Do:
- Managing the Support delivery towards Quorum clients
- Works closely with internal/external teams for cross utilization of competence processes and tools
- Accountable for customers case/ticket backlog case escalations major incidents
- Leading and Comanaging support transitions
- Be able to implement best practices in Support Delivery
- Accountable for customer service governance service improvement and service planning
- Works with the appropriate Quorum stakeholders to execute the plan/initiative; monitor and report on progress
- Support internal/external audit
- People management for team members
- And other duties as assigned.
What to Bring:
- 1012 years of experience in the IT Industry with at least 34 years of them in endtoend Service/Support Delivery Management
- Should have managed service delivery for global customers effectively and independently
- Good knowledge of ITIL support contract L1/L2/L3 stakeholder management
- Oil and Gas Domain knowledge is preferable
- Knowledge of Energy Components is an added advantage
- Good and effective communication presentation and leadership skills.
As a person you are
- Excellent Team Player Have Good attitude to work in cross functional teams
Able to work with multiple cultures/countries global time zones - Reliable and organized for assigned responsibilities
- Good problem solving and negotiation skills
- Strive for continuous improvements as part of support
Additional Details
- Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.
Quorum Diversity Statement:At Quorum we are committed to fostering cultivating and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation selfexpression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin ancestry veteran status disability genetic information or any other basis protected by law.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department
Required Experience:
Manager
Employment Type
Full-Time
