Customer Service - Service Advisor
Customer Service - Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Service Advisor at Moritz Kia Alliance in Fort Worth Texas plays a vital role in ensuring excellent customer satisfaction and retention. As a Service Advisor you will be the first point of contact for customers seeking vehicle maintenance services.
Responsibilities:
Greet customers and inquire about their service needs calmly and professionally.
Advise customers on recommended services and provide accurate estimates for the work required.
Coordinate service appointments and follow up with customers to ensure satisfaction.
Communicate effectively with the service team to ensure timely completion of work and highquality service.
Handle customer inquiries and complaints with empathy and an aim to achieve resolution.
Requirements:
Prior experience in customer service or related field preferred.
Excellent communication skills and a customeroriented approach.
Ability to multitask and work efficiently in a fastpaced environment.
Strong problemsolving skills and a positive attitude towards customer interactions.
Benefits:
Competitive compensation package.
Opportunities for professional growth and career advancement.
Employee discounts on vehicle services and products.
Health insurance and other benefits available.
About the Company:
Moritz Kia Alliance is a renowned automotive dealrship
Description of the role:
As a Customer Service Service Advisor at Moritz Kia Alliance in Fort Worth Texas you will be responsible for providing exceptional customer service and assisting clients with their automotive service needs.
Responsibilities:
Communicating with customers to understand their service requirements
Scheduling appointments and managing service requests
Providing accurate and timely information on services and products
Resolving customer complaints and issues in a professional manner
Requirements:
Excellent communication skills
Ability to multitask and work in a fastpaced environment
Knowledge of automotive service and maintenance is a plus
Strong customer service orientation
Previous experience in a similar role is preferred
Benefits:
Competitive compensation package
Training and development opportunities
Health dental and vision insurance options
Paid time off and 401(k) plan
About the Company:
Moritz Kia Alliance is a reputable automotive dealership in Fort Worth Texas dedicated to providing highquality vehicles and excellent customer service. Join our team and be a part of a dynamic and supportive work environment!
dedicated to providing topnotch vehicle services and customer care. With a strong commitment to excellence and a team of skilled professionals we strive to exceed customer expectations and build longlasting relationships. Join us in delivering exceptional service and making a difference in the automotive industry.
Do you have experience as a Service Advisor or Service Consultant We are offering a $5000 sign on bonus for top advisors.
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
- Willing to submit to preemployment background check and drug screen
Service Advisor Benefits
- Medical Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Saturday Lunches
- Family owned and operated
- Long term job security
- Apprenticeship Programs
- Paid uniforms
The Moritz Companies are an established group of family owned automobile dealerships. We have served the automotive needs of North Texas for more than 50 years by maintaining a longestablished tradition of excellence and customer satisfaction. Moritz KIA promotes from within and provides and stable work environment for personal and professional growth.We seek reliable multitasking organized personable hardworking individuals who will share our passion for great service and have a drive to go above and beyond the minimum standard.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
