IT Helpdesk Internship
IT Helpdesk Internship
Posted on :
10-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Tasks:
- Serve as the first point of contact for customers seeking technical assistance over the chat phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problemsolving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Followup and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner
- Identify and suggest possible improvements on procedures
Requirements
About You:
- Tech savvy with working knowledge of office automation products databases and remote control
- Good understanding of computer systems mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customeroriented and cooltempered
- BSc/BA in IT Computer Science or relevant field N/A if still at university
- Commitment to work 34 days per week for a 12 weeks period
Required Experience:
Intern
Employment Type
Part-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
