Customer Success Happiness Analyst German Speaking
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Job Description
ABOUT INEVENT
InEvent is an innovative and fastpaced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises creating highlevel management for the clevel suite and robust operational tools for analysts and managers.
WHO WE ARE
InEvent is a remote event tech company with InEventers in over 13 different countries speaking together more than 27 different languages. We are a global team.
InEventers are a unique team with a shared Vision of growth and Values. We allow you to be yourself and we encourage open communication. The most important thing here is not your experience but your curiosity and passion to learn and grow with us!
CUSTOMER SUCCESS HAPPINESS ANALYST (GERMAN SPEAKING)
We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvents users with your guidance and support always staying connected with your team. Your experience is not the most important factor here but your will to learn and make it happen!
- Support InEvent clients via chat support emails and virtual calls with high energy and active listening.
- Meet CS KPIs of response time average handling time and Customer Satisfaction (CSAT) on all queries;
- Identify issues with customers investigate queries and report issues and/or potential improvements to InEvents development team;
- Learn continuously about tech and platform updates;
- Work with team members to test and improve performance using the platform;
- Become a subject matter expert (SME) on the InEvent product.
- Fluent German and Englishto communicate in writing and voice with customers around the world;
- Experience with Customer Success or similar;
- Experience in a SaaS or tech company;
- Outstanding communication skills and empathy;
- Flexibility and adaptability to service multicultural customers;
- Happy to work between Tuesday Saturday EMEA Hours 3am 11am Eastern time
- Very (very) resilient to learn continuously in a startup!
PERKS
- Health Insurance
- Paid Time Off (PTO);
- Monthly Lunch days and activities;
- Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent Fulltime position 40h per week) with an Independent Contractor status.
If you think this position is for you bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us!
#Inspiration To learn more about us and our values visit us here.
Required Experience:
IC
Employment Type
Full-Time
