Manager - Trust Safety Analytics
Manager - Trust Safety Analytics
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Job Description
About PhonePe Group:
PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!
Position: Manager Analytics Trust & Safety
About the Team:
The PhonePe TnS teamis a high impact team which makes extensive use of data statistical and quantitative analysis rulesbased methods and explanatory and predictive modeling to identify and mitigate the fraud risk and abuse patterns visible on PhonePe platform focusing on the consumer perspective. Our work increasingly employs specialized competencies such as advanced analytics data visualization application development and geographical trend analysis.
As a Manager PhonePeTnS team you will be leading the major analytics projects for keeping the platform safe for the consumer as well as identify any abusive behaviour. You would also be involved in development of new products and capabilities by working closely with the product teams. If your dream is to build processes and digital tools to better understand financial transactions and identify trends that would impact millions of customers partnering with some of the best minds and executing on your dreams with purpose and speed join us!
Roles & Responsibilities:
- Supervise lead & train a team of analysts and contribute actively to team development.
- Work closely with the operations Product Tech teams
- Create manage and utilize high performance relational databases (using SQL or other analytical tool)
- Query and mine large data sets to discover transaction patterns examine financial data and filter for targeted information using traditional as well as predictive/advanced analytic methodologies
- Explore ideate and develop fraud risk and abuse detection and mitigation methodologies validate the existing ones and look for opportunities to optimize the existing scenario thresholds backed by data insights.
- Design and development of userdefined application modules using BI tools (QlikView / Tableau/ QlikSense /PowerBI etc) perform data quality control develop database reports and user interfaces and normalize relational data
- Develop analysis on business problems and prepare and present complex written and verbal materials to senior management and stakeholders.
- Ability to understand and follow industry best practices for Fraud Prevention.
- Leverage information from regulatory changes new regulations and internal policy changes to better identify new key risk areas.
- Monitoring and regulating high risk activities for various PhonePe business verticals.
- Identify automation opportunities and suggest process improvements.
- Analyze the customer transactional and behavioral data to identify the patterns trends anomalies and develop strategies to mitigate the suspicious activity.
- Support the adhoc reporting requirements
Education & Preferred Qualifications:
Requirements include but are not limited to:
- Bachelors in engineering or Masters degree in Management Mathematics Statistics or related quantitative discipline
- Candidate should have demonstrated experience to work with Fraud and Risk Functions technology and analytics. (Payment Industry experience preferred)
- 6 years of experience in the field of analytics preferably in identifying fraud patterns and customer risk profiling.
- Strong quantitative abilities distinctive problemsolving and excellent analytics skills
- Strong organizational communication presentation and project management skills
- Excellent SQL and Excel skills. Should be able to write queries to manipulate and consolidate data from multiple data sources.
- Data analytics project experience related to one or more of the following: transaction monitoring data analysis and system implementation development of customer risk rating models customer segmentation threshold tuning customer/account/transaction data modeling management and quality assessment model validation and/or KnowYourCustomer data remediation
- Working experience with BI tools (QlikView / Tableau/ QlikSense /PowerBI etc) will be an added advantage
- Strong background in statistical modeling and experience with tools such R /SAS /Python or SPSS.
- Ability to work independently and to liaise with other departments and coordinate with various stakeholders (internal / external).
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
- Wellness Program Employee Assistance Program Onsite Medical Center Emergency Support System
- Parental Support Maternity Benefit Paternity Benefit Program Adoption Assistance Program Daycare Support Program
- Mobility Benefits Relocation benefits Transfer Support Policy Travel Policy
- Retirement Benefits Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
- Other Benefits Higher Education Assistance Car Lease Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
Required Experience:
Manager
Employment Type
Full Time
