Assistant Banquet Manager
Assistant Banquet Manager
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee MDM Hotel Group Ltd.. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
JOB SUMMARY
The Assistant Banquet Manager leads the Food and Beverage service of events and the corresponding staff. Ensures consistency and the highest level of service by training and developing staff and executing the requirements of events based on catering service standards. As an assistant department head uses leadership skills to coach and develop staff.
JOB SPECIFIC TASKS
The following are specific responsibilities and contributions critical to the successful performance of the position:
Banquet Operations
Manages departmental inventories and assets including par levels and maintenance of equipment.
Orders supplies for the department e.g. china glass silver buffet presentations props and other service equipment needs
Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs managing the banquet beverage perpetual inventory and requisitioning liquor.
Conducts monthly department meetings with the Banquet captains and associates.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine and overall event presentation.
Schedules banquet service staff to forecast and service standards while maximizing profits.
Maintains attendance log for banquet associates.
Maintains and enforces established sanitation levels.
Adheres to and reinforces all standards policies and procedures (PPM Core Deliverables SOPs LSOPs etc..
Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
Guest Satisfaction
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
Experience
Varies by size and complexity of property
Skills and Knowledge
Effective sales skills to upsell products and services
Knowledge of menu planning food presentation and banquet and event service operations
Broad understanding of facility management (sanitation maintenance operations)
Knowledge of overall hotel operations as they affect department
Strong communication skills (verbal listening writing)
Effective conflict management skills
Strong customer and associate relation skills
Good training/facilitator skills
Strong organizational skills
Ability to use standard software applications and hotel systems
Effective decision making skills
Effective influence skills
Strong problemsolving skills
Effective coaching and development skills
Financial management skills e.g. ability to understand P&L statements manage operating budgets forecasting and scheduling
Good presentation and platform skills
Knowledge of purchasing inventory controls supplies and equipment
Ability to effectively manage labor productivity
Knowledge of governmental regulations and safety standards (OSHA EPA ADA CFC NFPA)
Education or Certification
High School Diploma or equivalent required; Bachelors Degree preferred.
Compensation: Salary
Schedule: FullTime
Position Type: Management
Work setting: onsite
Benefits
Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday pay
Free Meals
Free uniforms
Free life insurance
Free shortterm disability
Exclusive Discounts via LifeMart
and much more!
This company is an equal opportunity employer.
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Required Experience:
Manager
Employment Type
Full-Time
