HCI Operations Support Associate

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a valuesdriven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for the following benefits:

Medical Dental and Vision plans that include nocost and lowcost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

The HCI Operations Support Associate will provide operational and data support to vendors partners OEM/ HCA Field Team and Dealers across all brands (Hyundai/Genesis/Kia). This position is responsible for supporting stakeholders on daytoday operations pertaining to data / IT integrations contract originations claims/cancellations processing and operational reporting.

What You Will Do

1. Support daytoday management of all HCI programs (across all brands):

Manage and track production support requests to ensure accountability and adherence to SLAs

Ensure daily data files between HCI OEM and vendor partners are delivered/received on a timely and accurate basis

Review/analyze business data to recommend process improvements and/or necessary riskmitigation controls

Monitor system uptime and availability during critical monthend periods

Assist with internal and external audit/compliance requests by compiling/reviewing required data or business documentation; summarizing findings and/or remediation plans; and preparing status reports

Participate in regular business development meetings with vendors

Support preparation of management presentations and/or reporting (e.g. dashboards / scorecards) that highlight operational performance and metrics

Communicate status of critical projects / production items to internal stakeholders and vendors

Analyze current operations and system integrations between HCI OEM and vendors to identify best practices and/or opportunities for optimization

Conduct/Support training on operational systems or processes (e.g. Claims Portal OBIEE/Tableau Reporting Salesforce etc.

2. Assist with project management activities to support MBODs and strategic HCI initiatives including drafting business cases identifying benefits/deliverables defining project timelines gathering requirements and/or leading QA/UAT efforts

3. Maintain repository of policies & procedures by assisting with development and updating of program materials process flows communication bulletins training materials and/or standard operating procedure

4. All other duties as required/ assigned based on business needs

What You Will Bring

Minimum 24 years related experience

Experience with writing queries analyzing data and building reports and dashboards.

Reporting Software experience preferred (JIRA Confluence Tableau OBIEE SAS or Workbench etc.

12 years related auto/finance industry experience (Credit Funding F&I Products Dealer Operations etc. a plus

Bachelors degree required

Business Process Management (BPM) a plus

Proficient PC skills using Microsoft Word Power Point Excel Access Visio Projects Teams

Proficient quantitative and analytical skills to summarize data

High degree of attention to detail

Demonstrated ability to write queries analyze data and build reporting/dashboards to summarize business trends

Proven organizational and planning skills

Excellent verbal and written communication skills

Client service driven with excellent relationship management skills

Ability to effectively collaborate with and present to diverse groups both internal (Hyundai) and external (vendors)

Team oriented but able to work independently and manage multiple tasks in a fastpaced environment

Selfdirected and resultsoriented

Flexible adaptable and handson approach

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .