Head of Operations
Head of Operations
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Job Description
This is a remote position.
Location: Canada (Flexible/Hybrid with National Travel)
Type: Full-Time
Start Date: Early Hire Join Us as We Build
About Us
We are a growing well funded healthcare organization dedicated to serving veterans first responders RCMP and other covered communities through physical and mental health assessments and treatment. While we are currently in early stage development our long-term vision is to build a national network of multidisciplinary clinics providing a fully integrated service offering that addresses the majority of our patient s needs. This will include additional services such as physiotherapy chiropractic care occupational therapy diagnostics and emerging treatments such as ketamine therapy.
The Role
We re looking for an experienced Head of Operations to lead and scale our clinic operations across Canada. You ll be responsible for ensuring the day-to-day excellence of our physical and virtual clinics working closely with administrative support clinic managers practitioners and our finance team. This is a foundational role perfect for a builder who wants to shape the operational backbone of a fast-growing purpose-driven health services company.
Key Responsibilities
Clinic Oversight: Ensure smooth daily operations of physical and virtual clinic locations across Canada
People Management: Oversee and coordinate clinic administrators local clinic managers and support staff
Patient Flow: Ensure seamless scheduling intake booking and follow-ups both virtual and in-person
Practitioner Coordination: Manage communication onboarding scheduling and payment for a multidisciplinary team (NPs psychologists therapists etc.)
Technology & Systems: Maintain and troubleshoot POS systems EMRs telehealth platforms and clinic tech infrastructure
Client Service: Drive a patient-first culture with operational excellence and consistency across all touchpoints
Compliance & Standards: Ensure clinics meet healthcare regulatory standards and billing compliance for VAC Medavie and related agencies
Reporting & Metrics: Track KPIs across clinics including patient satisfaction staff efficiency and financial performance
Scaling Support: Support the CEO/founders in planning and opening new locations onboarding new disciplines (e.g. Physio OT) and integrating services
Qualifications
5 years of operations leadership experience in healthcare preferably in multidisciplinary clinics or allied health
Experience working with or knowledge of Canadian healthcare systems and third-party payers like Veterans Affairs Canada and Medavie
Proven track record managing distributed teams multiple locations and growing organizations
Strong systems orientation experience with EMRs POS systems and healthcare booking/payment tools
Excellent communicator with high attention to detail time management and problem-solving skills
Builder mindset comfortable creating structure processes and documentation from the ground up
Bonus: experience with virtual care mental health services or veterans health services
Why Join Now
You ll be joining at a pivotal time before national expansion giving you the opportunity to help design the infrastructure culture and operations strategy from the ground up. We are passionate about our mission and are building a team that cares deeply about service integrity and getting things done right.
Operations Managment
Employment Type
Full Time
