Technical Support Specialist Level 1 - Japanese
Technical Support Specialist Level 1 - Japanese
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
SOTI is committed to providing its employees with endless possibilities; learning new things working with the latest technologies and making a difference in the world.
SOTIs growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact offer a unique value and most importantly be part of a winning team.
You are an educated professional at an early stage of your career. You have a great passion for modern technology and you are driven by your energy to identify and resolve complex problems while providing excellent customer service. If you are eager to prove your understanding of computer networking principles your strong problem solving abilities in a fast paced environment and you are willing to learn and grow then this position offers numerous growth opportunities and a longlasting career with SOTI.
Responsibilities
- Responsible for leading a 711 person technical team assigning and monitoring tasks and reporting on status & progress.
- Conducts oneonone meetings with all agents on technical team for coaching mentoring and career progression.
- Provide telephone and email based pre and postsales technical support for our software products.
- Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
- Able to plan prioritize and organize workload consistently working within service standards and agreed objectives.
- Performance reporting through tracking of technical team KPIs monthly
- Work with leadership team on projects and escalations as required
- Some travel local and international may be required in a supporting role for events.
Qualifications
- 23 years experience acting as a technical team lead
- Degree or Diploma in Computer Networking Information Technology Computer Science or a related technical field
- Outstanding verbal and written communication skills in English
- Solid understanding of the OSI model and computer networking principles (Firewalls Network Protocols Sub netting)
- Strong problem solving abilities strong team player (i.e. flexible hardworking fastlearner selfmotivated results oriented)
- Knowledge of mobile computing platforms (Android iOS Windows Mobile and Blackberry)
- Solid troubleshooting skills and logic
- Experience with CRM solutions
- Previous experience working with (MDM) mobile device management solutions is an asset
#LIVP1
If you want to bring your ideas to life apply at SOTI today.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
