Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
What you can expect from us
- A work environment where hard work and high quality are rewarded ;
- An agile organization where you can quickly act and have an impact ;
- Transparency: once youre part of the team youll know all about it (strategy HR Product and business updates) ;
- An atmosphere with good spirit kindness and mutual aid.
Key Responsibilities
- Provide outstanding account management to current client base by employing use of multiuser communication quarterly reviews training periodic facetoface conferencing and swift issue resolution
- Expand on current accounts and identify possible growth opportunities
- Engage in onboardings for new customers answering questions and providing training workshops as necessary
- Enlist use of ticketing system to organize and efficiently answer customer issues and questions in an expeditious manner
- Employ use of standard reporting on KPIs and customer health to leadership on a weekly basis
- Collecting and relaying any relative feedback from the customers to the correct teams
- Understanding and leveraging AI tools to enhance customer success efforts
- Actively participate in the respect of all the practices and security policies of the company.
Requirements
- Minimum of 4 years in a customerfacing customer success field or similar
- Experience on a SaaS product is a strong plus
- Strong communication skills
- Ability to collaborate with colleagues on various projects
- Excellent technical and computer knowledge
- Great organizational and time management skills
- Openness to learning and integrating new AI technologies to improve efficiency
- Local to Austin TX this position is inoffice
Required Experience:
Manager
Employment Type
Full-Time
