Product Support Engineer - Power SCADA Systems
Product Support Engineer - Power SCADA Systems
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
As a Product Support Engineer you will provide solutions to a wide range of technical challenges with hardware and software products in NovaTechs Bitronics Power Meter and Orion Substation Automation platforms to a technical customer base.
This position will also involve some work in testing software/hardware updates generating short technical notes and becoming a subject matter expert where appropriate.
What you will do:
This position will also involve some work in testing software/hardware updates generating short technical notes and becoming a subject matter expert where appropriate.
What you will do:
- Respond to calls and email inquiries multiple times a day.
- Act as a customer advocate in resolving issues leading customers through an occasionally lengthy process to resolution.
- Set up hardware and software to replicate customers issues.
- Interact with programmers and engineers to obtain appropriate information for customers to resolve issues.
- Enter information into the support database.
- Using Windowsbased tools to perform applicationlevel tests on Bitronics and Orion software or hardware updates and additions as needed.
- Represent NovaTech Automation values Service Innovation Integrity & Teamwork.
- Bachelors degree in electrical engineering plus 5 years related experience or equivalent combination of education and experience.
- Strong communication skills with a focus on providing bestinclass customer service.
- Experience in the electric utility industry is helpful especially as relates to threephase power.
- Experience in SCADA and communication protocols (IEC61850 DNP3 Modbus) is a plus.
- Knowledge of electric power and power meters is a plus.
- Computer literacy and proficiency withMicrosoft Office tools.
Required Experience:
Manager
Employment Type
Full-Time
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