Senior Customer Success Architect - Central Region Remote
Senior Customer Success Architect - Central Region Remote
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Job Description
Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 3800 customers including Atlassian NBCUniversal Under Armour Shopify and Jersey Mikes rely on Amplitude to gain selfservice visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust uncover clear insights about customer behavior and take faster action. When teams understand how people are using their products they can deliver better product experiences that drive growth. Amplitude is the bestinclass analytics solution for product data and marketing teams ranked #1 in multiple categories in G2s Winter 2024 Report. Learn how to optimize your digital products and business at.
As an organization we approach challenges with humility take ownership of our contributions and embrace a growth mindset that pushes us to constantly improve ourselves each other and the value we bring to customers and partners.
Amplitudes Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.
About The Role & Team
Join us as we deliver innovative and creative solutions to our customers. Were looking for a Senior Customer Success Architect that will be based in the central region (CST) with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fastpaced environment and possesses a strong curiosity for how things work and how things should work. You are a solution and executionoriented individual with a dedication for getting things done.
As a Senior Customer Success Architect you will:
- Serve as a trusted technical advisor for our customers.
- Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design instrumentation and data governance.
- Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes thereby making Amplitude an integral business partner.
- Gather organize and report trends and customer insights to optimize business processes documentation and services.
- Collaborate crossfunctionally with teams like Amplitudes Product Engineering Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
Youll be a great addition to the team if you have:
- and customer service oriented skills able to effectively prioritize and complete customer deliverables ontime and drive outcomes.
- Excellent verbal and written social presentation and interpersonal skills with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problemsolving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics digital marketing A/B testing business intelligence customer data platforms data warehouses/pipelines or any of our integration partners.
At a minimum you need to have:
- At least 5 years of customer facing technical experience with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL JavaScript Java Python Android iOS RESTful APIs).
Who We Are
The Company: Amplitude is filled with humble lifelong learners who are eager to help one another and the company succeed. Our values of growth mindset ownership and humility are core to the way we work: were tenacious in the face of challenges we take the initiative to solve problems that drive our shared success and we operate from a place of empathy and openness seeking to understand many points of view.
The Product: Amplitude is a digital analytics platformwe help companies capture data they can trust uncover clear insights about customer behavior and take faster action. This empowers teams to build better product experiences that drive business growth. Were super proud of what weve built and continue to expand: a platform that empowers companies to thrive in the digital era.
Some of our benefit programs include:
- Excellent Medical Dental and Vision insurance coverages with 100 employerpaid premiums for employee Medical DentalVision on select plans
- Flexible time off paid holidays and more
- Generous stipends to spend on what matters most to you whether thats wellness (monthly) commuter transit/parking (monthly) learning and development (quarterly) home office equipment (annual) and much more
- Excellent Parental benefits including: 1220 weeks of Paid Parental Leave Carrot Fertility Benefits/Adoption/Surrogacy support Backup Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
Other fun facts about Amplitude:
- We were recognized in the Newsweek Excellence Index 2024.
- Our customers love us! Theyve said were the #1 product analytics solution for 15 quarters in a row on G2.
- Were focused on growth. Check us out in Deloittes 2023 Technology Fast 500
- We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
- We invest in our people. We offer mentorship programs management training and wellness initiatives.
- We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
- We were founded in 2012 went public via a direct listing in September 2021 and are now trading under the ticker $AMPL.
- Were a global and fastgrowing team! We have employees around the world and offices in San Francisco (HQ) New York Vancouver Amsterdam London Paris Singapore and Tokyo.
- Our mascot is the datamonster who loves to chow down on numbers charts and graphs. Nom nom.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status or sexual orientation.
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By applying for this job you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitudeemail address. You can learn more about how to protect yourself from these types of fraud by referring tothis article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Required Experience:
Senior IC
Employment Type
Full Time
