Customer Support Agent Italian
Customer Support Agent Italian
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit an Italianspeaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.
Position: Customer Support Agent
Location: Lisbon Portugal
Employment type: Fulltime. 1 year contract
DUTIES AND RESPONSIBILITIES:
- Respond to customer inquiries via live chat or email providing troubleshooting and advice.
- Provide B2B customer support focused on monetization (e.g. optimizing channel revenue and strategies).
- Stay informed and uptodate with client policies and guidelines.
- Assist with account and settings issues (e.g. resolving content ID and rights management concerns).
- Manage policy safety and copyright issues (e.g. understanding ads navigation and copyright guidelines).
- Troubleshoot various problems (e.g. video playback issues uploading errors account bugs and membership concerns).
REQUIREMENTS:
- Native/fluent in Italian both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently while being team player at the same time
OFFER:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday 09AM 6PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others!
Employment Type
Full Time
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