MedView Student Success Manager

Want to revolutionize the future of education and do meaningful work that transforms future generations lives

Crimson Education is a Series C global EdTech startup founded in 2013 with the idea that through personalized education and technology we can transform students into the world leaders of tomorrow. Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

Weve built Crimson to become the worlds most successful university admissions consultancy with our students 4x more likely to gain admission. To support our students we have a Student Success team thats obsessed with providing the best outcomes for our students and levelling the playing field. They engage manage and facilitate a students journey with Crimson to help them achieve their goals and reimagine their future.

What are the main responsibilities for this role

The Student Success Manager (SSM) is responsible for managing a students MedView service journey. To be successful in this role a SSM will need to have strong communication reporting monitoring prioritisation and client management skills.

Communication

SSMs are the first point of contact for students and parents utilising MedView services. SSMs are expected to respond to communications received from parents and students promptly (within 48 hours) and proactively communicate with parents and students with regards to student progress.

1.Communicate regularly (at least monthly) with parents on students progress and urgently in the case of any student issues

2. Provide periodic reports to parents on students progress

3. Communicate with the wider MedView team including:

Academic Advisors for potential upselling opportunities; Tutor Management team to assign appropriate tutors based on students goals and requirements;Tutors to gather academic progress updates;Strategists to monitor progression of students applications

4. Proactively seek to resolve any issues that may arise and if necessary refer the issue through the appropriate escalation channel.

Monitoring

1. Regular monitoring of students usage and progression through MedViews services

2. Taking appropriate action e.g. contacting students and / or parents where usage lags behind Roadmap

Reporting

1. Periodic reporting to parents on students progress with input from tutors on academic progress and strategists (if applicable) on application progress

Advising

SSMs will be expected to provide high level strategic advice to nonapplication year students on potential Medical School routes based on their academic scores. Comprehensive guidance and training will be provided to SSMs to equip them to provide this advice.

Application year students will receive detailed application support from dedicated application strategists.

Learning and Development

SSMs will be expected to keep abreast of the most current medical school entry requirements for the students they manage. Extensive training and resources will be provided to SSMs so that they have this knowledge. Additionally SSMs will have the opportunity to further the goals they have set with their manager (Director of Service) through a tailored learning and development programme.

What we are looking for

• MUST have Australian and NZ Curriculum knowledge
• 12 years experience in customer service project management or transferable role
  
• Ability to build strong customer relationships with families through excellent customer service high cultural awareness and adaptability
  
• High level of resilience and ability to thrive in a fastpaced startup environment
  
• Strong problemsolving skills with the ability to manage a range of internal and external stakeholders
  
• Outstanding organizational skills with excellent written and verbal communication skills
  
• Collaborative with an openness to give and receive feedback
  

Why work for Crimson

• Rapidly growing start up with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure our internal promotions/role changes made up 33 of all recruitment last year
• $1000 individual training budget per year we love to Level Up (its one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high performing and ambitious team
• Radical Candor is a feedback approach we live by
• Were a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If youre passionate about growing in a fastpaced collaborative environment and want to work with cuttingedge technology then wed love to hear from you!

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