Team Manager -Claims
Team Manager -Claims
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Job Description
This role leads a team of Claims Consultants Claims Service Consultants and Officers to deliver exceptional claims handling and service in line with TALs philosophy procedures and risk management framework. The focus is on providing a marketleading customer experience while managing risk and regulatory compliance through strong operational disciplines portfolio management stakeholder engagement and team capability development. The Team Manager also resolves escalated issues or customer complaints ensuring outcomes align with TALs claims philosophy.
In this role you will:
- Drive process improvements and change management within the team for best practice claims handling.
- Contribute to department and company projects as needed
- Maintain uptodate knowledge of life insurance guidelines processes and policy changes.
- Ensure claims handling and service reflect industry best practices and TAL policies.
Qualifications :
- At least 2 years experience in a similar team manager role within Financial Services/Insurance Industry or 5 years experience in a Claims Consultant (or similar) role.
- Strong knowledge of Insurance with preference given to Life Insurance experience.
- Demonstrated experience in operational management.
- Excellent communication and presentation skills.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.
As part of the recruitment process there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
Additional Information :
At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people individuals from all backgrounds including those with caring responsibilities people living with disability and individuals from the CALD and LGBTQI communities to apply. Even if you dont check every box in the criteria above we encourage you to apply today or get in touch with us here.
To provide you with the best experience we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey please read our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based the land of the Gadigal people of the Eora Nation and recognise their deep connections to the land sea and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past present and emerging.
#LIHybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
