IT Support W Temenos T24

Job Description:

In the context of the banks strategic project to transform the Wealth Management Core Banking platform the IT team in Chennai is growing. Seeking a TRANSACT Product RTB L1/L2 Specialist to provide production support with T24 Transact experience. This role ensures smooth daytoday operations incident resolutions problem management and continuous service improvement. Ideal candidate will have a strong understand of core banking operations trouble shooting skills and experience with L1/L2 support in a banking environment.                                                     

Main Tasks and Responsibilities:

• Oversee and manage the Close of Business (COB) process in the Transact production environment addressing any issues or errors that arise and ensuring the system operates in accordance with the Service Level Agreement (SLA)                                            
• L1 Monitor respond to resolve user queries and minor technical issue perform firstline diagnosis maintain knowledge base and document common issue and resolutions adherence to SLA                                
• L2 Analyze troubleshoot and resolve application issues collaborate with L3 teams/ Temenos/ interface teams perform root cause analysis manage patched upgrades Support batch processing reconciliations and endofthe day operations work closely with infrastructure databases and security teams to maintain system integrity ensure compliance with IT governance audit                      
• Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process ultimately delivering a satisfactory solution.                                          
• Respond to inquiries and requests for clarification from Operations and Users concerning Temenos Transact
• Take initiative and responsibility for the prompt reporting of issues and statistics in a systematic manner.
• Collaborate with various IT teams within the organization such as Business Technology and Infrastructure to assist in troubleshooting efforts.
• Efficiently resolve incidents service requests and problems related to IT applications ensuring alignment with business needs. Implement suitable application maintenance support and incident management protocols to uphold and sustain IT applications while investigating and addressing applicationrelated incidents.
• Provide immediate solutions including data patching and noncoderelated workarounds for incidents and service requests.
• Provide Business Users with sufficient procedural information on how to manage the situation or fulfill the requirements in cases that do not involve defects.
• Serve as the technical reference during software implementations and upgrades offering guidance and support to client IT teams.
• Contribute to the Knowledgebase by creating FAQs and HowTo guides.
• Conduct onsite analysis of tickets at client locations particularly during critical milestones such as the Go Live phase of implementation branch openings and upgrades.
• Develop or enhance tools designed to reduce analysis time and improve customer experience.                                                  

Qualifications :

• Good fluency in English (minimum B2
• Experience with Temenos Transact (T24 L1/L2 support                                            
• Proficiency in transact functional streams Retail Banking (Arrangement Architecture Accounts Deposits & Loans) Treasury Operations Wealth Securities & Corporate Actions processing Payments (TPH) Financial Accounting                                   
• Strong knowledge of RTB (Run the Bank) operations production support and incident management                                
• Proficiency in SQL Unix/ shell scripting and log analysis                                           
• Familiarity with banking interfaces APIs and middleware                                            
• Good understanding of the Temenos Transact Product functionality
• Knowledge of operating systems and monitoring tools is necessary
• Experience with automation and simplification of tasks
• Experience in Ticketing Systems like Service Now JIRA
• Familiarity with CI/CD version control tools and databases is required.
• Additionally experience with Kubernetes is necessary for managing containerized applications effectively
• General knowledge/experience on Banking or knowledge related to Wealth Management / Private banking
• Familiarity in using tools such as Jira ServiceNow Autosys
• Experience with T24 core logs Temenos scheduler Agent Temenos Interaction framework T24 TAFC/ TAJF Temenos Security Manager
• Understanding of banking operations transactions flows and payment interfaces (SWIF SEPA RTGS)
• Experience with ITIL framework 
• Exposure to DevOps tools for automation and monitoring                               

Remote Work :

No