Technical Trainer - Data Center Solutions
Technical Trainer - Data Center Solutions
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Job Description
As a Technical Training Specialist you will create coordinate and manage all training related activities for internal and external parties. Our DCS Department is providing UPS Solutions for Data Center all over the EMEA Marked
You will be taking part in onboarding new employees customers and service partners as well as ensuring our service organization is kept up to date with knowledge related to new products procedures and services. We offer training in various formats such as classroom webinars and online portal. The target audience is mainly B2B professionals at different levels and in different roles. Some travelling will be needed.
Responsibilities and tasks
- Plan organize and host training sessions in our Training Center in Germany
- Develop and maintain training content for new and existing products.
- Develop and maintain online training portal (Academy)
- Collect and store training records issued certificates and manage the recertification process.
- Arrange newcomer onboard training program and training paths
- Maintain team member skill matrix and development training plan.
- Analyze various support channels for identification of new training topics.
- Occasional international Field Service travelling
Qualifications :
- Proven experience in a training role in a technical environment.
- Experience with training portal management and content development.
- Experience with technical products (HW and/or SW)
- Experience with and understanding of complex electrical systems.
- Ability to create content (video photo presentations and documentation)
- Experienced in cross functional team collaboration
- Familiar/skilled in typical content creation tools such as InDesign HTML5 Photoshop Premiere Pro or similar tools (MS Windows Based).
- Excellent communication skills in English. Another European language will be considered a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
