Supervisor System Operations

Primary Function of Position

The Supervisor of CE System Operations is responsible for the management of all operational processes related to system availability scheduling maintenance inventory management and technology enhancements.  The focus is on driving high efficiency and lean management without sacrificing quality.  The CE System Operations Supervisor contributes to the planning and of Commercial Enablement (department) initiatives.

Essential Job Duties

• Manage System Operations team including System Technicians and Coordinators (full part time and contract personnel):
  • Invest in the development of System Technicians/Coordinators to ensure high levels of performance and job satisfaction.
  • Train System Coordinators/Technicians on troubleshooting Da Vinci systems and Ion systems as well as I&A.
• Develop and manage lean inventory operations processes.
• Develop and manage lean program/event coordination/logistics/support processes.
• Measure analyze and improve daily system coordination operations.
• Negotiate contracts with 3rd party vendors.
• Partner with Facilities Management to maintain optimal customer facing environment:
  • Provide continual feedback on the performance of the Facilities Management Team to ensure completion of all maintenance and safety related tasks
• Manage system operations including:
  • Shipment logistics for Ion and da Vinci systems I&A and thirdparty supplies
  • Ordering and maintenance of da Vinci Ion and 3rd party instruments and accessories
  • Ordering and logistics management of specimens
  • Maintenance of inventory records including system utilization records
• Technical:
  • Manage routine preventive maintenance of equipment (Ion and Da Vinci surgical system video equipment electrosurgical units etc.
  • Manage troubleshooting of Ion Da Vinci system and auxiliary equipment malfunctions
  • Manage set up maintenance and repair of auxiliary equipment
  • Manage cleaning and organization of inventory to the highest level
  • Manage the coordination of software upgrades as needed
• Other:
  • Develop operations/ordering SOPs DOPs work instructions and training material as needed.

Qualifications :

Required Skills and Experience 

• Indepth knowledge of Ion and da Vinci robotic system repair maintenance and test procedures
• Ability to install and drive 4th gen system platforms
• Ability to read and understand system error logs

Required Education and Training

• Background options:
  • Operations manager
  • Technical training manager
  • Laboratory manager
• 10 yrs. Experience in a training lab or manufacturing comparable work environment
• 5 years personnel management experience
• Experience with lean processes
• Strong knowledge of surgical/laboratory terminology equipment materials and procedures and the fundamental laboratory methods relating to surgery
• Trained in Lean Manufacturing and knowledgeable of the DaVinci system S SI XI SAP SQL Neptune Remote FE and SAP.

Working Conditions

• Ability to push up to 100lbs
• Ability to walk average of 3 miles per day

Preferred Skills and Experience 

• Good knowledge of surgical procedures
• Strong familiarity with sterile protocol

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide marketcompetitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.

Remote Work :

No

Employment Type :

Fulltime