Director, Operations
Director, Operations
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Job Description
Director Operations
As Director Operations at Fairmont Palliser you will be at the helm of a landmark hotel thats shaped Calgarys skyline and stories for over a century. Reporting directly to the General Manager you will play a key role in driving excellence across departments developing high-performing teams and delivering elevated guest experiences that match the prestige of our brand. This is a career-defining opportunity for a hospitality leader who thrives in dynamic environments builds strong teams and isnt afraid to roll up their sleeves to make the guest experience unforgettable.
- Lead with purpose. Support the General Manager in strategic hotel direction and stand in during their absence.
- Oversee operations. Drive success across Rooms Food & Beverage and Engineering by fostering collaboration alignment and innovation.
- Inspire and empower. Champion a culture where colleagues feel valued engaged and empowered to grow.
- Drive results. Oversee budgeting forecasting and financial performance to ensure operational excellence and profitability.
- Elevate the guest experience. Set and maintain the highest product and service standards to delight our guests at every touchpoint.
- Build high-performing teams. Lead recruitment coaching and development for department heads and rising leaders.
- Uphold the brand. Ensure all brand standards and service rituals are consistently delivered.
Qualifications :
- 8 years of hotel operations experience including 3 years in a senior leadership role overseeing multiple departments.
- Proven ability to manage budgets forecast performance and drive operational results.
- Post-secondary education in hospitality or business or equivalent relevant experience.
- Proficient in hotel systems (e.g. Opera Micros) and Microsoft Office tools.
- Experience leading and developing diverse teams with a focus on inclusion accountability and engagement.
- Strong communication skills with the ability to influence present and provide clear direction.
- Comfortable leading through change in a fast-paced guest-centric environment.
Additional Information :
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Learning Academy
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability program
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
