Daytime Dispatch Supervisor
Daytime Dispatch Supervisor
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1-3years
25 - 30
1 Vacancy
Job Description
$1200.00 Sign-On Bonus FOR Full-Time Employees
$600.00 Sign-On Bonus FOR Part-Time Employees
About RMA
Position Statement
Exceptional Service. Everywhere. Every Time. If this resonates with you as a logistics professional look no further than RMA Worldwide. As a Dispatch Supervisor you will report to the Operations Manager and work within a dedicated team to ensure the seamless delivery of exceptional ground chauffeured transportation services across RMA locations. This role is responsible for managing schedules implementing procedures and conducting thorough vehicle inspections to uphold the highest quality standards. A successful candidate will have strong leadership skills a sharp eye for detail and a commitment to enforcing quality control measures including staff training and inspection analysis to proactively address service issues. If you re passionate about logistics operations and customer satisfaction we invite you to contact and join us on this exciting journey.
- Primary responsibility to be the lead dispatcher on an assigned shift
- Create SOPs to ensure dispatch and chauffeur coaching and counseling is adhered to. This must include documentation being in place for improvements and/or disciplinary action
- Act as a liaison between dispatch and detail operations
- Work with all dispatchers to ensure profitable dispatching practices balanced with creating optimal client experiences.
- Gas card administration for all chauffeurs.
- Assist in the over site of the vehicle take home program.
- New Chauffeur profile set-up in Santa Cruz system.
- Retraining for all new and current chauffeurs on coding challenges.
- Assist Operations Manager with coaching and counseling chauffeur safety and overall service.
Requirements
- At least 5 years of prior dispatch experience.
- Ability to tolerate high stress situations.
- Strong communication and interpersonal skills
- Strong attention to detail and problem-solving skills.
- Listening skills and verbal communication.
- Experience in data entry.
- Proficient in English (oral and written).
- Must be able to follow oral and written instructions (in English).
- Outstanding organizational and multitasking abilities.
- This position is a safety sensitive function and may be subject to DOT drug and alcohol testing requirements.
Benefits
Strong leadership and communication skills Ability to lead a team, give clear direction, and collaborate across departments. Dispatching experience Prior experience in dispatch operations, preferably in transportation or logistics. Time management and multitasking Capable of managing multiple priorities and high-pressure situations efficiently. Problem-solving abilities Quick thinking and decision-making to resolve issues in real time. Knowledge of transportation systems Familiarity with industry-specific platforms (e.g., Santa Cruz system or similar). Attention to detail Precision in documenting SOPs, chauffeur coaching, and administrative tasks. Customer service mindset Dedicated to ensuring a high-quality experience for clients. Technical proficiency Comfortable using dispatch software, Microsoft Office Suite (especially Excel), and internal communication tools. Training and coaching experience Ability to guide, retrain, and support chauffeurs in operational best practices. Understanding of DOT regulations Basic knowledge of Department of Transportation requirements and chauffeur compliance standards.
Employment Type
Full Time
Company Industry
Freight and Package Transportation / Transportation / Logistics /
