Global HR Service Delivery Senior Specialist

Job Purpose

The Workday Operations team is a key player in the Service Delivery Model for HR in guiding the continued design maintenance and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation globally.

Key Responsibilities

The key responsibilities of the role include:

• • General Workday support (Service Updates & Change requests) for all the countries globally
  • Support to streamline all workday business processes to maintain a global standard and also ensure adherence to Regional and Global business needs
  • Ensure all Workday tasks and events are resolved as per agreed timelines
  • Participate in change management review and support designing the change in Workday
  • Responsible for conducting Audit of Master Data Validation
  • Act as SPOC for ensuring the first line support is being provided to employees and managers Businesses and HRs globally for their workday related queries
  • Manage Workday Homepage Newsletters and various Internal communication channels to connect with all employees managers and Global HR teams
  • Ensure to update and maintain Procedures Templates quick guides step by step guides and other training material on SharePoint
  • Develop and update Quick Reference Guide (QRC) and for all roles in workday
  • Work on systems development/upgrade/enhancement projects as a team member.

Qualifications :

Key Requirements

The successful candidate should have:

• Skills:  
• Strong problem solving and project management skills as well as ability to work independently with minimal supervision.
• Experience in partnering with senior stakeholders and managing various stakeholder groups effectively.
• Excellent relationship management skills display sensitivity to organisational dynamics and cultivate relationships across functions to drive results.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types working hours and work environments
• Excellent communication skills (written and verbal) ability to adapt communication upwards and downwards for appropriate levels of detail
• Ability to influence negotiate and constructively challenge to achieve productive solutions for complex business problems.
• Experience:
• • Minimum 5 years operational support experience in HR tools (mandatory HR Workday)
  • Familiarity with HR business processes and shared service model is mandatory
  • Ability to work independently and with colleagues located in different geographies
  • Strong working knowledge of Microsoft Office: Excel Access Power Point and Word.

Qualifications:

• • A bachelors/masters degree from a reputed institute preferably in the area of business management
  • Experience at a multinational organisation with exposure to nonIndian working environment is mandatory

Additional Information :

Equal Opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here