Events Manager
Events Manager
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Job Description
Scope Of Position
To sell and plan all manner of social and corporate events at Raffles London and to deliver exceptional service whilst doing so. To be actively involved in ensuring that the Raffles London events offering is consistently bestinclass and that it evolves to encompass the best of industry trends and continues to delight our guests. To develop new business and to contribute to projects to strengthen the positioning of the events department as required.
Responsibilities
Operation
- To sell and plan events including taking initial enquiries preparing proposals sending contracts negotiating pricing preparing event orders planning and executing events to the highest level and inline with Raffles London standards.
- To be present at the event to provide a smooth link for the client to the operations team and to support in the seamless running of the event for the client.
- To follow up post event gaining client feedback with care and attention and ensuring that billing is accurate and timely.
- To build up a portfolio of regular clients and to encourage repeat business.
- To develop new social events business and to take proactive action to do so.
- To conduct site visits and entertain guests agents and bookers.
- To accurately forecast all events and to prepare forecast reports if required.
- To maintain an uptodate knowledge of event trends and think innovatively to create and offer new and exciting event experiences at Raffles London.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Leadership
- Ensuring composure under pressure and providing leadership and guidance to the Team when required.
- Actively encouraging and promoting employees to be creative and innovative whilst recognising them for their contributions to the success of the operation.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire Emergency and procedures.
- Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or preplanning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications :
Qualifications Skills & Experience
Essential
- Recent experience in event management in a similar role
- Strong understanding of revenue management and guidelines to maximise event profit
- Market knowledge of competitors and event industry trends
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills both written and spoken.
- Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Knowledge of Delphi fdc salesforce and Opera PMS
- Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.
Additional Information :
Why join our Raffles team
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years 35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Funfilled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30 at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
What are the Raffles Values
Be You: Be creative innovative and enthusiastic showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
