Customer Accounts Advisor
Customer Accounts Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Aarons Customer Account Advisors serve as coaches to our customer driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100 satisfied with the product. As a Customer Account Advisor you will build relationships with our customers over the phone and facetoface to help bring them onestep closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people demonstrate empathy listen attentively explain things simply and easily and successfully navigate difficult conversations. Strong multitasking organizational negotiation and persuasion skills are necessary. Like all Aarons team members they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
- Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management
Requirements
- United States at least 21 years old with a valid stateDrivers License and compliance with the Companys Driver QualificationPolicy; including satisfactory MVR (driving record). Canada at least theage of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aarons Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Total Rewards
Team members enjoy access to career training and advancement opportunities and are rewarded with competitive compensation and a comprehensive benefits package which includes:
- Paid time off including vacation days sick days and holidays
- Team Member purchase discounts
Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs.
About Aarons
At Aarons we offer sales and leasetoownership of specialty items including furniture consumer electronics home appliances and accessories throughout Canada and the United States. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike join us today.
Aarons is committed to creating a diverse and inclusive work environment where team members differences are celebrated. All qualified applicants will receive equal consideration for employment without regard to age ancestry colour race citizenship ethnic origin place of origin creed disability family status marital status gender identity gender expression sex (including pregnancy and breastfeeding) sexual orientation or any other ground protected under applicable human rights legislation. Candidates who require accommodation during the recruitment process should contact .
Aarons is an Equal Opportunity Employer.
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Other details
- Job FamilyCorporate Retail Store
- Job FunctionStore Associate
- Pay TypeHourly
Required Experience:
Unclear Seniority
Employment Type
Hourly
