drjobs Learning Support Advisor

Learning Support Advisor

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1 Vacancy
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Job Location drjobs

Birmingham - UK

Yearly Salary drjobs

£ 24500 - 27000

Vacancy

1 Vacancy

Job Description

Company Outline

Job Title: Learning Support Advisor

Location: Hybrid our office is based in Fort Dunlop B24 9FD Working 1 day per week in the office typically Tuesdays)
Salary:per annum DOE Excellent Benefits
Contract Type: 12month FTC


What We Can Offer You: Hybrid Working PerformanceRelated Bonus Life Assurance Additional Holiday Purchase Subsidised Gym Memberships Cycle to Work scheme Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You

ICA part of the Wilmington Plc are now recruiting for a Learning Support Advisor who is passionate about supporting learners throughout their educational journey.

Youre committed to delivering an outstanding customer experience and you thrive in a busy customerfacing role where you can make a real difference in the lives of students.

Please note: We shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme please use the contact details provided once you have clicked apply!

Job purpose tasks and responsibilities

You will be responsible for:

  • Providing excellent customer service and support to students/learners after they have enrolled.
  • Managing the learning journey for students including tasks like transferring dates providing tutor support handling resits etc.
  • Downloading tutor recordings from Zoom and uploading them to the learning platforms for student access.
  • Using systems such as Salesforce Administrate (for training management) and Totara (for learning management systems) to manage student data and tasks.
  • Working within a team of 10 and liaising with internal teams such as Enrolment Client Services UX team and the TED (training) Team.

Whats the Best Thing About This Role

The best part of this role is enhancing learner journeys and helping them achieve success in their learning goals. Additionally liaising with internal teams ensures smooth communication and service delivery.

Whats the Most Challenging Thing About This Role

The most challenging aspect is managing a high volume of calls and emails. Another challenge is working to Service Level Agreements (SLAs) to ensure prompt action and delivery.



Essential and desirable capabilities

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

What Were Looking For

To be successful in this role you must have:

  • Confident on the phone and able to handle customerfacing situations effectively.
  • Strong customer service experience.
  • Ability to work under pressure managing a high volume of tasks.
  • Excellent communication skills both written and oral.
  • Flexible and reliable able to adapt to the teams needs.


To be successful in this role it would be great if you have:

  • Experience using Salesforce Administrate or Totara (LMS).
  • Previous experience in a customer support or similar role preferably in a learning environment.

We know its not a skill but the successful candidate must have permission to work in the roles location by the start of their employment.

Wherever you are in your career and whatever your expertise....................

You love supporting others which you do through your empathetic and collaborative approach. You are social and a strong relationship builder. You are a natural planner with amazing attention to details and problemsolving abilities that are second to none.

Before you go....

About Us

We are ambitious and inclusive filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect support and fair rewards. We are part of Wilmington plc a leading provider of professional learning and development solutions.

Find What Youre Looking For

Click on APPLY today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

#LIHybrid


Required Experience:

Unclear Seniority

Employment Type

Unclear

Company Industry

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