About Our Job

This application is for the June 24 2025 Emergency Call Taker Academy.

Please apply as soon as possible as this posting will close on April 18 2025.

The rate of pay for this position is $29.00 an hour.

Denvers 911 Emergency Communications Agency is staffed by trained public safety professionals who handle both emergency and nonemergency calls as well as dispatch police fire and paramedic resources. The 911 team works closely with Denver Police Denver Fire and Denver Health Paramedics to ensure the safety and wellbeing of residents businesses and visitors in the City and County of Denver.

The Denver 911 Communications Center is seeking dedicated and resilient individuals to join our team as 911 Emergency Call Takers. In this critical role you will process a high volume of emergency and nonemergency calls and texts gathering information quickly and entering it accurately into the ComputerAided Dispatch (CAD) system. By using exceptional listening interviewing and problemsolving skills you will assess the priority for Police Fire and Emergency Medical Services while adhering to established policies and procedures. If you thrive in a fastpaced environment can maintain composure under pressure and are passionate about public safety we encourage you to apply.

The Denver 911 Emergency Communications Agency is a 24hour seven days a week operation therefore applicants must be able to work the following:

• 8 or 10hour shifts.

• Day Swing and Graveyard shifts.

• Weekends holidays and overtime on short notice.

Shift Differential Incentives:

• Swing shift 3:00 p.m. to 11:00 p.m. receives an additional 7 above the current hourly rate of pay.

• Graveyard shift 11:00 p.m. and 7:00 a.m. receives an additional 12 above the current hourly rate of pay.

Primary Communication Center: 12025 E 45th Ave Denver CO 80239

Backup Communication Center: 950 Josephine St Denver CO 80206

Job Responsibilities will include:

• Serve as essential personnel providing emergency and nonemergency telephone and text assistance for Police Fire and Emergency Medical Services (EMS).

• Respond to emergency and nonemergency calls promptly maintaining professionalism and composure in highstress or emotionally intense situations.

• Quickly and accurately collect and document critical information from callers in highstress situations into the dispatch system ensuring detailed call records are maintained.

• Provide emergency medical dispatch triage and lifesaving instructions over the phone when necessary.

• Process a high volume of emergency and nonemergency calls and texts under stressful and demanding conditions using the centers computerized telephone system.

• Determine the nature of the call (Police Fire Medical or multidiscipline) and if medical attention is required initiate Emergency Medical Dispatch (EMD) protocols immediately.

• Operate and navigate multiple computer systems including ComputerAided Dispatch (CAD) telephone systems and mapping software to process emergency and nonemergency calls efficiently.

• Assess situations quickly and independently to determine the appropriate emergency response.

• Adhering to department policies procedures and confidentiality requirements.

Our ideal candidate will have:

• Excellent Communication: Ability to speak clearly listen actively and relay information accurately.

• Strong Multitasking Abilities: Comfortable handling multiple tasks simultaneously in a fastpaced environment.

• Critical Thinking & ProblemSolving: Ability to assess situations and make quick informed decisions.

• Emotional Resilience: Remain calm and professional under pressure including during traumatic or distressing situations.

• Attention to Detail: Accurately document caller information and follow procedures precisely.

• Geographical Knowledge: Familiarity with the City and County of Denvers streets landmarks and locations.

• Technical Proficiency: Skilled in learning and using various computer systems and software including new technologies. Previous experience with dispatch software multiline phone systems and radio operations.

• Team Player: Ability to collaborate effectively with colleagues and emergency responders.

• Background: One 1 year experience working in an emergency service dispatching position.

• Other Skills: Bilingual

Below are the minimum requirements used to determine eligibility for this position:

• Education requirement: Graduation from high school or the possession of a GED HiSET or TASC Certificate.

• Experience Requirement: Two 2 years of public contact experience dealing with individual problems and applying policies procedures and or legal guidelines and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

• License/Certifications: Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.

• Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.

• Must pass an initial presecurity clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take and pass some online test every two years to maintain certification.

• Licenses and certifications must be kept current as a condition of employment.

About Everything Else

Job Profile

To view the full job profile including position specifications physical demands and probationary period click here.

Position Type

It is your right to access oral or written language assistance sign language interpretation realtime captioning via CART or disabilityrelated accommodations. To request any of these services at no cost to you please contact with three business days notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work click here for English or here for Spanish.